Neeyamo
Website:
neeyamo.com
Job details:
Job Description – Head of India Payroll Delivery
Position Title
Head – India Payroll Delivery
Location- Madurai/Chennai (100% Work from Office)
Reporting To Global Head of Payroll Operations
Role Purpose
The Head of India Payroll Delivery will be responsible for leading end-to-end payroll operations and service delivery for India payroll clients, ensuring operational excellence, compliance, client satisfaction, scalability, and transformation of payroll delivery processes. The role will own delivery P&L, client governance, operational efficiency, team capability development, automation adoption, and service quality.
This role is critical in building a best-in-class India payroll delivery organization capable of supporting enterprise customers with accuracy, compliance, and superior customer experience.
Required Experience
- 15+ years overall experience.
- 8+ years in India payroll operations leadership.
- Strong expertise in India payroll processing.
- Experience managing enterprise payroll clients.
- Experience handling large-scale payroll operations.
- Experience managing multi-location teams.
- Strong understanding of India labor laws and statutory compliance.
Key Responsibilities
1. End-to-End Payroll Delivery Leadership
- Own complete payroll processing operations for all India payroll clients.
- Ensure accurate and timely payroll processing across monthly, weekly, and off-cycle payroll runs.
- Manage statutory compliance including: PF, ESI, PT, TDS, Gratuity, Bonus, Labor law, compliance
- State-specific statutory requirements
- Drive SLA adherence across all payroll operations.
2. Client Delivery Management
- Act as executive owner for India payroll delivery accounts.
- Build strong governance mechanisms with enterprise clients.
- Lead periodic business reviews with customers.
- Ensure high customer satisfaction and contract retention.
- Manage escalations and drive rapid issue resolution.
3. Operational Excellence
- Standardize payroll delivery processes across all accounts.
- Build scalable operational frameworks for growth.
- Drive continuous improvement initiatives.
- Improve productivity across payroll operations teams.
- Reduce manual effort through workflow redesign.
4. Compliance & Risk Management
- Ensure complete statutory compliance for India payroll processing.
- Maintain audit readiness for all payroll processes.
- Build strong controls for data privacy and payroll confidentiality.
- Ensure compliance with: Income Tax regulations, EPFO requirements, Labor compliance regulations, Data security standards, Drive internal audit compliance.
5. Team Leadership
- Lead large payroll operations teams including: Payroll Specialists, Payroll Managers, Quality Teams, Compliance Teams, Customer Success Teams
- Build leadership pipeline for payroll operations.
- Develop training and certification programs.
- Create high-performance delivery culture.
6. Delivery Transformation & Automation
- Drive automation across payroll operations.
- Identify opportunities for AI-led payroll operations transformation.
- Improve operational efficiency through: Workflow automation, Validation engines management systems, AI-based reconciliation
- Reduce dependency on manual intervention.
7. Financial Ownership
- Manage delivery profitability.
- Drive margin improvement initiatives.
- Optimize staffing and utilization.
- Manage operational budgets.
8. Stakeholder Management
Manage cross-functional collaboration with:
- Product teams, Implementation teams, Engineering teams, Compliance teams, Customer Success teams, Sales and Account Management teams
- Serve as senior escalation point for critical customer issues.
Click on Apply to know more.
