Senior Operational Consultant

Index Infotech is seeking a highly experienced Senior Operational Consultant to drive strategic business improvements, optimize processes, and enhance overall operational efficiency. This role requires deep expertise in business operations, process transformation, and strategic advisory, providing key recommendations to senior leadership. The ideal candidate will bring 10+ years of proven experience in operational consulting (SCM & Manufacturing), leading large-scale process enhancements, and delivering impactful results across complex business environments. Key Responsibilities: Design, customize, and deploy EPICOR ERP solutions based on business needs, focused on operational best practices in new business implementations. Identify opportunities for operational process improvements and efficiencies using Epicor Kinetic functionalities. Document operational processes, procedures, and system changes to ensure knowledge transfer and compliance. Collaborate cross-functionally with other team members to resolve issues, ensure smooth outcomes, and provide an excellent customer experience for internal and external customers. Provide training and support to users, addressing their inquiries and resolving issues. Stay updated on Epicor best practices and emerging trends to enhance system utilization and effectiveness. Experience in analyzing business requirements and conducting gap analysis, and documenting the same. Good verbal and written communication Should be willing to travel when the project demands. Guide senior management in change management strategies to implement new processes effectively and technologies. Provide mentorship and leadership to junior consultants and operational teams.

Index InfoTech is a leading business transformation consulting company. We serve SME and enterprise clients, driving their digital transformation strategy by encompassing business process re-engineering, digital design and architecture, deployment and maintenance of business critical solutions and services. Headquartered in Dubai and offices in India, North America and the Middle-East and customers in all inhabited continents, Index is on the lookout to augment their awesome #IndexFam to continue delivering world-class enterprise solutions.