IT Support Specialist I - Owensboro, KY

The IT Support Specialist will be responsible for daily troubleshooting of workstations, printers, networks, and peripherals. This position will provide technical expertise and support as needed and may include travel to all bank locations.

• Installs, replaces, and upgrades PCs and peripherals; installs and manages workstations and servers

• Schedules and performs system updates

• Manages Bank systems, including internet stations, radio systems, signage, Wi-Fi, and networks

• Evaluates, maintains, and troubleshoots operations of local and wide area networks

• Provides system support for all Bank applications; manages software inventories and licensing

• Conducts research to understand, explain, and resolve technology issues

• Modifies computer systems through incorporating new software, correcting errors, and/or changing user settings

• Routes, terminates, and tests network cabling

• Trains and guides users through systems and software and assists users with troubleshooting

• Monitors security and usage of all systems to ensure compliance with security standards and regulations

• Manages equipment inventory

• Provides phone system maintenance and support, printer and scanner maintenance, and end-user support

Required/Preferred

Education Level

Description

Required

Associate Degree

Information Technology or related field

Preferred

Bachelors Degree

Information Technology or related field

Minimum

Comments

2

Two (2) years of Information Technology (IT) experience preferred

Required/Preferred

License / Certification

Description

• Computer skills

• Knowledge of servers, networking, video conferencing systems, telephone systems

• Time-management skills

• Ability to multi-task and meet deadlines

• Problem-solving skills

• Organizational skills

• Customer service skills

• Oral and written communication skills

• Detail-oriented

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Occasional travel may include outdoor, uncontrolled environmental conditions, including rain, sleet, ice, snow, extreme heat or cold temperatures.

Requirement

Frequency

Travel to all bank locations will be required as necessary.

Frequently

Mandatory vacation not required

Requirement

Frequency

Sitting (remaining in a seated position)

Frequently

Standing (remaining on one’s feet in an upright position without moving about)

Occasionally

Walking (moving about on one’s feet)

Frequently

Lifting (raising or lowering an object from one level to another)

Frequently

Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)

Frequently

Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)

Occasionally

Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)

Frequently

Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)

Frequently

Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)

Frequently

Stooping (bending downward and forward by bending spine at the waist)

Occasionally

Squatting/Crouching (bending body downward and forward by bending legs and spine)

Occasionally

Kneeling (bending legs at knees to come to rest on knee(s))

Occasionally

Crawling (moving about on hand and knees or hands and feet)

Never or Rarely

Climbing (ascending or descending ladders, stairs, ramps)

Occasionally

Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)

Frequently

Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)

Frequently

Near Visual Acuity (clarity of vision at approximately 20 inches or less)

Frequently

Far Visual Acuity (clarity of vision at approximately 20 feet or more)

Occasionally

May require lifting up to 60 lbs