Senior Manager, Client Services (NJ, US)

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth.

We are purpose-driven.  We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Global Engagement Lead:

NOTE : This is a Hybrid role for with 2-3 days at client office in Foster City, CA.

About the Role:
We are seeking an experienced Life Science Engagement Lead to oversee and drive strategic client engagements in US. The role is pivotal in managing client relationships, ensuring delivery excellence, and expanding our footprint in the life sciences domain. You will act as the primary interface with clients, align internal teams to business priorities, and ensure high-quality outcomes across projects.

Key Responsibilities:

• Serve as the primary point of contact for key life sciences clients in Foster City, building trusted advisor relationships.
• Lead strategic engagement planning, including scoping, resourcing, and project prioritization.
• Drive business growth by identifying opportunities for new services, upselling, and cross-selling within existing accounts.
• Ensure delivery excellence by coordinating with internal teams across creative, digital, web, and omnichannel services.
• Oversee engagement financials, including revenue, forecasting, and profitability.
• Manage risk and issue resolution, ensuring timely escalation and mitigation.
• Lead, mentor, and develop local and offshore teams to maintain high performance and employee engagement.
• Align with global and regional stakeholders to implement best practices, standardize processes, and maintain client satisfaction.

Good to have

• Education: Bachelor’s or Master’s degree in Life Sciences, Pharmacy, Biotechnology, or related field. MBA is a plus.
• Experience:
  • 8–12 years of experience in client engagement, account management, or program management in the life sciences industry.
  • Proven track record managing multi-disciplinary teams and large-scale projects.
  • Experience working with global pharmaceutical or biotech clients is preferred.
• Skills:
  • Strong client management, negotiation, and relationship-building skills.
  • Excellent leadership and team management capabilities.
  • Strategic thinking with ability to align client needs with business objectives.
  • Financial acumen to manage budgets and optimize engagement profitability.

Personal Attributes:

• Proactive and results-oriented with a consultative mindset.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Collaborative approach to drive cross-functional teamwork.

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.