Key Responsibilities
1. Pega Application Development & Configuration
• Design and configure Pega case types, workflows, and business rules
• Implement end-to-end case lifecycle management, including SLAs and escalations
• Develop reusable components following Pega best practices and guardrails
2. Workflow & Case Management Implementation
• Translate business requirements into Pega workflows and process models
• Configure decisioning, routing, and automation logic
• Ensure optimal performance and scalability of workflows
3. Integration & Data Management
• Implement integrations with enterprise systems (APIs, web services, databases)
• Support data mapping, transformation, and validation
• Ensure seamless data flow across systems and applications
4. Testing & Quality Assurance
• Perform unit testing, system testing, and UAT support
• Identify, track, and resolve defects during development and testing phases
• Ensure adherence to quality standards and deployment readiness
5. Production Support & Stabilization
• Troubleshoot and resolve production issues
• Support post-deployment stabilization and performance tuning
• Collaborate with support teams to ensure system reliability
6. Stakeholder Collaboration
• Work closely with business analysts, architects, and technical teams
• Provide inputs on solution design and feasibility
• Communicate progress, risks, and dependencies effectively
Required Skills & Qualifications
Education
• Bachelor’s degree in Computer Science, Engineering, or related field
Experience
• 4–8 years of hands-on experience in Pega development and implementation
• Experience working in enterprise-scale BPM / workflow projects
Technical Skills
• Strong expertise in:
o Pega BPM platform (case management, workflows)
o Case lifecycle design and implementation
• Experience in:
o Integrations (REST/SOAP APIs, database connectivity)
o Data modeling and validation
o Debugging and performance tuning