Senior Product Manager, Guide

At Included Health, our mission is to raise the standard of healthcare for everyone. The healthcare system is confusing, complex, fragmented, and the decisions are high-stakes. On the Guide team, it's our job to take the work out of getting our members to the right care. We are looking for a Product Manager who can help solve some of the biggest pain points in the healthcare experience – from how patients figure out what care might cost, to understanding how their health insurance works, to ensuring they are able to afford their medications. This is a role that will focus on some of the most common and highest-friction experiences in healthcare, and has an opportunity to impact the lives of our millions of members. In this role, you'll be solving challenging problems such as: - How do we get members on the right medication at the right price? How do we ensure that affordability isn't a barrier to adherence? How do we help them get help when they experience side effects or problems with their medications? - How do we make it easy for members to understand how health insurance plans work and what they cover? - How do we help members understand the cost of care? How do we give them a path forward if the cost is too high for them? - How do we help members understand their healthcare bills? How do we provide advocacy for them when they're billed incorrectly? You'll be solving these problems through both our self-serve digital experience and via human-powered services you'll support in partnership with our care team. Within Included Health, solving these problems successfully means meaningfully increasing healthcare access and affordability for millions of members, while also scaling our business to support many millions more.

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It's all included.