Analyst II, Product Insights

The Product Insights team’s mission is to deliver a strategic vision so that Included Health can impact the Quintuple Aim of healthcare: improved member experience, better health outcomes, lower costs, clinician well-being, and health equity. We are responsible for internal analytics and partner with a wide variety of cross-functional teams including operations, finance, product, clinical as well as data science and data engineering. Data is at the heart of everything we do here at Included Health, and our team uses it to give our partners super powers. This encompasses everything from understanding what our members need, improving our product features, optimizing our operations, and many other critical business decisions. We’re looking for candidates with excellent analytical ability and strategic intuition to help continue our efforts in demystifying and removing the complexity from healthcare. This is a phenomenal opportunity for someone with a passion for improving healthcare, and someone who is curious and interested in becoming an expert across multiple domains. About the Role Drive insight generation for complex projects both independently and in collaboration with cross-functional teams. Identify opportunities to better engage and navigate members so that we can drive top quartile outcomes at bottom quartile costs. Develop a deep understanding of how our products are being used and identify opportunities to better serve our members’ needs. Prototype novel approaches to measuring or inferring product and business performance. Develop dashboards with key visualizations for tracking product and business performance. Connect the dots on how our operational performance drives health outcomes. Scale our impact so we can bring our services to more people in need. Project Examples Identifying opportunities to drive higher clinical engagement for individuals with the greatest healthcare needs and develop an understanding of how individuals using our platform think about engaging with our clinical services. Defining clinical quality models to power the tool we use to match members to high quality providers. Analyzing administrative and clinical documents using NLP-derived topic tags to understand why members call us and how well we are meeting their needs. Assessing key opportunities to reduce our costs so that we may serve more members. Measuring our impact on population level health outcomes so we can demonstrate our value to customers. Requirements 3+ years of work experience in highly quantitative roles or equivalent and relevant advanced degrees. Ability to effectively communicate complex quantitative patterns into strong narratives to support business decisions. Ability to independently drive results working on complex, ambiguous projects with a major quantitative component. Ability to navigate and join across multiple complex data sets using relational databases (examples include SQL, Pandas, R). Strong written and oral presentation skills. You excel with collaborative projects that include cross-functional teams. Experience creating dashboards in Looker or Tableau is preferred.

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.