Incident Management Engineer
CRISIL
- Location
- Hyderabad, Telangana, India
- Job type
- Full-time
Required skills
- Python
- Power BI
- Agile
- AWS
- Azure
- Business Intelligence
- communication skills
- cross-functional
- DevOps
- Java
- Root Cause Analysis
- Splunk
- Power Automate
- ServiceNow
About the role
CRISIL
Website:
crisil.com
Job details:
Key Responsibilities
- Lead and support Incident and Problem Management processes with a strong focus on root cause analysis and long-term resolution.
- Identify and implement opportunities to automate manual workflows using scripting and AI tools.
- Collaborate with cross-functional teams to optimize service processes and improve operational efficiency.
- Develop and maintain trend analysis reports and interactive dashboards to monitor service health and identify recurring issues.
- Document and communicate Root Cause Analyses (RCAs) and drive continuous improvement initiatives. Required Qualifications & Technical Skills
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
- 2–3 years of hands-on experience in Incident and Problem Management within a technical environment.
- Proficiency in Python scripting and working knowledge of Java.
- Strong experience with ServiceNow, including scripting, integrations, and interest in AI/ML capabilities.
- Solid understanding of AWS or other cloud-based platforms.
- Familiarity with log monitoring tools such as Splunk.
- Experience in process design and documentation.
- Working knowledge of Agile methodologies; experience with Azure DevOps (ADO) is a plus.
- Understanding of ITIL frameworks and best practices. Preferred Attributes
- Excellent written and verbal communication skills.
- Confident in leading discussions across global, cross-functional teams.
- Strong analytical thinking, problem-solving, and decision-making abilities.
- Familiarity with ServiceNow AIOps and its application in proactive incident detection.
- Experience with Power BI, Power Automate, or other business intelligence tools is a plus.
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