Career Opportunities: Management Trainee (49043)
Requisition ID 49043 - Posted - Pune
Company Overview
Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
- Primary responsibility is to assist level 2 support engineering to manage, troubleshoot, and resolve highly complex networking problems
- Provide advanced configuration recommendations and assistance in customer deployments.
- Recreate reported issues in lab with customer’s configuration and topology.
- Work with development, QA, and hardware engineering teams to investigate and resolve software and hardware defects.
- Perform verification testing on customer reported defects.
- Analyze data traces and debugs using protocol analyzers to identify anomalies and determine solutions. Packet-level debugging (tcpdump, Wireshark, vendor debugs)
- Ensure customer’s reported issues are resolved to the client's satisfaction in a timely manner.
- Document chronicle events, troubleshooting steps and current status in the CRM tool.
- Create solutions and FAQs and drive improvement in software supportability features
- Act as the technical authority for complex customer escalations and guide junior engineers through structured troubleshooting approaches.
- Conduct case walkthroughs, technical deep dives, and root-cause reviews with L2/L3 engineers.
- Help define escalation thresholds, debug standards, and resolution best practices for the TAC organization.
Technical Skills
- Advanced certifications. (CCIE, CCNP, JNCIE, or JNCIP). are valued; however, deep real-world enterprise or service provider troubleshooting experience is equally important.
- In depth knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP)
- Thorough knowledge and understanding of application protocols, HTTP, SSL, FTP, SMTP, RTSP, SIP, Diameter, and DNS.
- Experience with firewalls, network security, and/or Application Delivery Switches (Server Load Balancers) is preferred.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Demonstrated strong leadership skills.
- Previous escalation or senior engineer experience preferred.
- Contribute to technical documentation/knowledge base for internal and/or external use.
- Expected to remain deeply hands-on with packet analysis, protocol debugging, and lab reproduction while serving as a technical mentor.
Qualifications
- Advanced certifications. (CCIE, CCNP, JNCIE, or JNCIP). are valued; however, deep real-world enterprise or service provider troubleshooting experience is equally important.
- In depth knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP)
- Thorough knowledge and understanding of application protocols, HTTP, SSL, FTP, SMTP, RTSP, SIP, Diameter, and DNS.
- Experience with firewalls, network security, and/or Application Delivery Switches (Server Load Balancers) is preferred.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Demonstrated strong leadership skills.
- Previous escalation or senior engineer experience preferred.
- Contribute to technical documentation/knowledge base for internal and/or external use.
- Expected to remain deeply hands-on with packet analysis, protocol debugging, and lab reproduction while serving as a technical mentor.
Company Value
We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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