Voice L2 Technician

In-Telecom

Salary: $55k - $65k
Experience: 2+ yrs
Location: United States
Job type: Full-time

Required skills

Avaya IP Office
ITC Cloud
NetSapiens
8x8
ConnectWise Manage
SIP/VoIP
VoIP

About the role

We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support .

This role is ideal for someone who enjoys variety, can work independently i, and provides dependable remote support.

Key Responsibilities

Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints
Perform service for installs, cutovers, troubleshooting, and service requests
Work remote help desk tickets, including:
- Voice tickets (IP Office, ITC Cloud, hosted platforms)
- Tier 1–2 desktop support
- General client issues as assigned
Document all work and resolve issues efficiently in ConnectWise Manage
Communicate effectively with clients and deliver professional support experiences
Ensure accurate time entry, ticket notes, and follow-up actions

Skills, Knowledge & Expertise

2+ years of IT or telecom support experience (MSP/VoIP background preferred)
Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
Strong client service and communication skills

Preferred Certifications (nice to have)

CompTIA A+, Network+
Avaya IP Office ACIS/ACSS
SIP/VoIP certifications (e.g., SIP School SSCA)
NetSapiens or 8x8 platform training

Job Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401k

About In-Telecom

Provides business communication systems and managed IT services.

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