inFeedo
Website:
infeedo.ai
Job details:
Company Description
inFeedo, Asia's leading AI-powered People Experience Platform, is shaping the future of HR tech. We're on a mission to revolutionize the employee experience globally, with cutting-edge tools like Amber and AI Assist that empower over 600,000 employees and 300+ top clients like Myntra, TATA, Samsung, Lenovo and Genpact. Fueled by 100% YoY growth and a successful $12Mn Series A funding from Tiger Global and Jungle Ventures, we're an industry leader with a passionate team of 170+ individuals. Join us and be a part of the future of work!
Role Description
In This Role, You'll:
- Owning end-to-end SaaS implementation projects from kickoff to launch and handover
- Managing multiple customer launches simultaneously without dropping the ball
- Running detailed scope discussions with customers and ensuring scope is locked tightly to avoid creep later
- Understanding customer use cases and consulting them on the best possible solutions/workflows within the product
- Project managing integrations like HRMS, SSO, SMTP, etc. ( you don't need to code, but you should know what's happening)
- Driving conversations confidently with senior stakeholders and CXOs, while proactively highlighting risks/delays and keeping everyone accountable
- Coordinating with Product, Engineering, Support, CS, and other internal teams to get things done
- Creating project plans, tracking milestones, documenting dependencies, and ensuring customers always know where things stand
- Solving problems proactively before they become escalations
- Going above and beyond in customer interactions to drive delight, strong relationships, and high NPS
- Being the person who says “I’ll take care of it” and actually does
What are we looking at :
- 5-7 years of experience in SaaS implementations, onboarding, project management, or customer-facing delivery roles
- Degree in Technology, Engineering, or Computer Science
- Strong project management skills with the ability to manage complexity without creating panic
- Excellent communication skills. You can explain technical things simply and business problems clearly
- Experience working with enterprise customers and cross-functional teams
- High ownership mindset. You follow through without needing constant follow-ups
- Ability to thrive in a fast-paced, collaborative environment
- Strong documentation and stakeholder management skills
- Familiarity with CRM/project management tools and implementation workflows
- Bonus: Experience working in international markets
Click on Apply to know more.