Implementation Engineer
Comviva
- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- campaign management
- compliance
- CRM
- Docker
- Elasticsearch
- GCS
- HTTP
- JSON
- Kibana
- Kubernetes
- Linux
- Oracle
- PostgreSQL
- SQL
- TCP
- technical support
- UAT
- Unix
- REST APIs
About the role
Comviva
Website:
comviva.com
Job details:
Key Accountabilities
- Complete assigned support and implementation tasks with high quality and within defined SLAs
- Implement MRTM solutions at customer sites
- Conduct SIT, UAT, and performance testing activities
- Monitor systems and perform maintenance to ensure high performance and service availability
- Ensure MRTM solutions run as expected through proactive monitoring and support
- Schedule, generate, and deliver campaign, operational, and ad-hoc performance reports
- Ensure campaigns are configured, executed, and running as planned
- Support GCS Support and TechOps team members as required
- Deliver high-quality application implementations
- Contribute to solution design and project implementation activities
- Develop and maintain procedural documentation and contribute to the knowledge base
- Design, document, implement, and QA campaigns and reports aligned to client briefs
- Mentor campaign configuration team members
- Lead campaign management activities to ensure delivery to a high standard
- Build and maintain strong working relationships with client stakeholders (CVM, Campaign Management, IT)
- Identify system performance issues and recommend short-term and long-term corrective actions
- Attend to clients in an onsite capacity when required
- Ensure compliance with all applicable legislation, Comviva policies, and business standards
- Follow workplace health and safety procedures, proactively identify hazards, and report incidents promptly
Mandatory Skills
- 3–5 years of experience in technical support and implementation roles
- Bachelor’s degree in Technology, Computer Science, or an equivalent qualification
- Experience supporting high-volume, high-value enterprise applications
- Proven experience in system support, fault resolution, upgrades, and customer satisfaction management
- Prior experience working onsite at client locations
- Strong SQL expertise (PostgreSQL, Oracle, VoltDB, SingleStore)
- Knowledge of Windows and Unix/Linux operating systems
- Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs
- Experience with scripting and CI/CD processes
- Hands-on experience with Docker and Kubernetes
- Experience with monitoring and observability tools such as Prometheus and Grafana
- Experience with ELK stack (Elasticsearch, Logstash, Kibana)
- Strong analytical and problem-solving skills
- Ability to work effectively under tight deadlines and changing requirements
Desirable Skills
- Industry experience in Telecom or CRM/Marketing domains
- Prior experience with MRTM or campaign management platforms
- Strong client-facing and stakeholder management skills
- Self-starter with a proactive, flexible, and determined approach
- Ability to adapt quickly to new technologies and evolving environments
- Strong collaboration skills with the ability to share knowledge and mentor others
- Customer-focused mindset and strong advocacy for Comviva values
Click on Apply to know more.
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