Implementation Engineer

Comviva

Website: comviva.com
Job details:
Key Accountabilities

• Complete assigned support and implementation tasks with high quality and within defined SLAs
• Implement MRTM solutions at customer sites
• Conduct SIT, UAT, and performance testing activities
• Monitor systems and perform maintenance to ensure high performance and service availability
• Ensure MRTM solutions run as expected through proactive monitoring and support
• Schedule, generate, and deliver campaign, operational, and ad-hoc performance reports
• Ensure campaigns are configured, executed, and running as planned
• Support GCS Support and TechOps team members as required
• Deliver high-quality application implementations
• Contribute to solution design and project implementation activities
• Develop and maintain procedural documentation and contribute to the knowledge base
• Design, document, implement, and QA campaigns and reports aligned to client briefs
• Mentor campaign configuration team members
• Lead campaign management activities to ensure delivery to a high standard
• Build and maintain strong working relationships with client stakeholders (CVM, Campaign Management, IT)
• Identify system performance issues and recommend short-term and long-term corrective actions
• Attend to clients in an onsite capacity when required
• Ensure compliance with all applicable legislation, Comviva policies, and business standards
• Follow workplace health and safety procedures, proactively identify hazards, and report incidents promptly
  
  

Mandatory Skills

• 3–5 years of experience in technical support and implementation roles
• Bachelor’s degree in Technology, Computer Science, or an equivalent qualification
• Experience supporting high-volume, high-value enterprise applications
• Proven experience in system support, fault resolution, upgrades, and customer satisfaction management
• Prior experience working onsite at client locations
• Strong SQL expertise (PostgreSQL, Oracle, VoltDB, SingleStore)
• Knowledge of Windows and Unix/Linux operating systems
• Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs
• Experience with scripting and CI/CD processes
• Hands-on experience with Docker and Kubernetes
• Experience with monitoring and observability tools such as Prometheus and Grafana
• Experience with ELK stack (Elasticsearch, Logstash, Kibana)
• Strong analytical and problem-solving skills
• Ability to work effectively under tight deadlines and changing requirements
  
  

Desirable Skills

• Industry experience in Telecom or CRM/Marketing domains
• Prior experience with MRTM or campaign management platforms
• Strong client-facing and stakeholder management skills
• Self-starter with a proactive, flexible, and determined approach
• Ability to adapt quickly to new technologies and evolving environments
• Strong collaboration skills with the ability to share knowledge and mentor others
• Customer-focused mindset and strong advocacy for Comviva values

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