Implementation Engineer - 3
Comviva
- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- campaign management
- compliance
- CRM
- Docker
- Elasticsearch
- GCS
- HTTP
- JSON
- Kibana
- Kubernetes
- Linux
- Oracle
- PostgreSQL
- SQL
- TCP
- technical support
- UAT
- Unix
- REST APIs
About the role
Comviva
Website:
comviva.com
Job details:
Key Accountabilities
- Complete assigned support and implementation tasks with high quality and within defined SLAs
- Implement MRTM solutions at customer sites and support SIT, UAT, and performance testing
- Monitor systems and perform maintenance activities to ensure high performance and service availability
- Ensure campaigns are running as planned and meet business requirements
- Schedule, produce, and deliver campaign, operational, and ad-hoc performance reports
- Support GCS Support and TechOps teams as required
- Contribute to high-quality application implementations and project delivery
- Participate in solution design and implementation activities
- Develop and maintain procedural documentation and contribute to the knowledge base
- Design, document, implement, and QA campaigns and reports aligned to client briefs
- Mentor and guide campaign configuration team members
- Lead campaign management activities to ensure delivery to a high standard
- Build and maintain strong relationships with client stakeholders (CVM, Campaign Management, IT)
- Identify system performance issues and propose short-term and long-term solutions
- Ensure compliance with all relevant legislation, company policies, and business standards
- Follow health and safety procedures, report incidents, and proactively identify hazards
- Attend to clients in an onsite capacity when required
Mandatory Skills
- 3–5 years of experience in technical support and implementation roles
- Bachelor’s degree in Technology, Computer Science, or an equivalent qualification
- Hands-on experience supporting high-volume, high-value enterprise applications
- Proven experience in system support, fault resolution, upgrades, and customer satisfaction management
- Experience working onsite at client locations
- Strong SQL experience (PostgreSQL, Oracle, VoltDB, SingleStore)
- Knowledge of Windows and Unix/Linux operating systems
- Understanding of HTTP/HTTPS, TCP, XML, JSON, SMPP, and REST APIs
- Experience with scripting and CI/CD processes
- Hands-on experience with Docker and Kubernetes
- Experience with monitoring and observability tools such as Prometheus and Grafana
- Experience with ELK stack (Elasticsearch, Logstash, Kibana)
- Strong analytical and problem-solving skills
- Ability to work under pressure with tight deadlines and changing requirements
Desirable Skills
- Industry experience in Telecom or CRM/Marketing domains
- Prior experience in MRTM or campaign management platforms
- Strong client-facing skills with a customer-first mindset
- Self-starter with proactive, flexible, and determined work approach
- Ability to adapt quickly to new technologies and changing environments
- Strong collaboration skills and ability to share knowledge within teams
- Mentoring or team guidance experience
- Demonstrated commitment to quality, continuous improvement, and service excellence
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