- Location
- Bengaluru East, Karnataka, India
- Job type
- Full-time
Required skills
- end-to-end
- Oracle
- project risks
- SAP
- UAT
About the role
FlowTrack - Productivity Monitoring & Employee Insights
Website:
flowtrack.ai
Job details:
Key Responsibilities
Implementation & Delivery
- Lead end-to-end HRMS/HCM implementation projects — from project kick-off and requirement discovery through configuration, testing, go-live, and handover to support.
- Conduct detailed requirement-gathering workshops with client HR, payroll, and IT teams to understand current processes, pain points, and desired outcomes.
- Translate business requirements into system design and configure the platform accordingly — including organization structure, workflows, leave and attendance policies, payroll inputs, and employee lifecycle processes.
- Prepare and maintain implementation documentation such as requirement specifications (BRD/FRD), configuration workbooks, data migration templates, and project status reports.
Data Migration & Testing
- Guide clients through employee master data collection, validation, and migration, ensuring accuracy and completeness before go-live.
- Plan and drive User Acceptance Testing (UAT) — prepare test scenarios, coordinate testing cycles with client stakeholders, track defects, and ensure timely resolution and sign-off.
Client Onboarding & Go-Live
- Manage client onboarding activities and ensure smooth, on-schedule go-lives with minimal disruption to the client's HR operations.
- Deliver end-user and admin training sessions (in-person and virtual), and create training materials, user guides, and FAQs to drive product adoption.
Stakeholder Management
- Act as the primary point of contact for client stakeholders throughout the implementation lifecycle, setting clear expectations on scope, timelines, and deliverables.
- Coordinate with internal product, engineering, and support teams to resolve gaps, escalate product issues, and communicate enhancement requests.
- Proactively identify project risks and dependencies, and communicate mitigation plans to both client and internal leadership.
Post-Implementation Support
- Provide hypercare and post-go-live support — troubleshoot configuration and data issues, resolve tickets within agreed SLAs, and ensure a smooth transition to the ongoing support team.
- Gather client feedback post-implementation and share insights with product teams to improve the platform and implementation methodology.
Preferred Background
- Experience with HCM/HRMS products such as Darwinbox, ZingHR, PeopleStrong, SAP SuccessFactors, Workday, Oracle HCM, greytHR, Workwisely, Pocket HRMS, Keka, Ramco, or similar HR Tech platforms.
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