Sales Supervisor

Join our team as a sales supervisor and be a leader in ensuring seamless coordination of all field service activities. You’ll be the point person for leading, mentoring, and growing your team while upholding merchandising and service standards.

This role is perfect for someone with a background in retail management who thrives on problem solving, attention to detail, high service standards, building professional relationships, and working independently. Oh…and we work Monday through Friday…how’s that for retail?

About Imperial (IDI)

Imperial is a recognized leader in supermarket non-foods distribution and merchandising. For over 85 years, we’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health, beauty, wellness, general merchandise categories. IDI supports over 50 regional and independent retail grocery banners with products from major national CPG brands as well as customized private label and seasonal program options.  

What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace.

Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

The ideal candidate will be accountable for all responsibilities typically associated with a Sales Supervisor, including but not limited to:

*Travel required throughout RI, South of Boston MA, Central/Worcester MA

Essential Duties and Responsibilities 

• Assist in recruitment and training of Retail Sales Merchandisers
• Perform store inspections to ensure adherence to Imperial’s Service Excellence standards.
• Conduct Store Quality Audits.
• Assist in the evaluation and selection of qualified candidates; Execute and monitor training plan; Evaluate trainees; Conduct meetings with salespeople on a regular basis.
• Maintain service levels to acceptable standards; Ensure store service schedules are adhered to; Assist with store service as needed.
• Full responsibility for all merchandising tasks associated with remodels and new store set-ups in assigned area.
• Full responsibility of all merchandising tasks associated with annual category reviews in assigned area.
• Ability to read and implement planograms.
• Control expenses within budget guidelines; Monitor and approve mileage and expense reports; Ensure timely completion of all related paperwork; Review weekly service reports from SSR’s.
• Build relationships with store managers and grocery managers and other staff to maximize sales opportunities; Assure customer satisfaction with Imperial.
• Build year-over-year sales.
• Other duties and tasks as assigned.

Qualifications 

• Bachelor’s Degree preferred. (3+yrs related experience may be substituted for formal degree).
• Minimum 2yrs of Supervisory or Team Leader experience preferred.
• Related Retail/Supermarket service experience or related store/route sales experience a plus.
• Knowledge of GM/HBC product categories preferred.
• Intermediate/Advanced Computer skills and Electronic ordering device experience a plus.

• Energetic, Creative, Self-Motivated-Innovative Thinker.
• Ability to Travel (Valid Driver’s License/Reliable Transportation required).

Physical Requirements: 

• Ability to exert up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently to pick up and move objects.
• Physical ability to safely perform job functions with or without aid of mechanical devices.
• Ability to walk, stand, bend, stop, reach.
• Requires manual dexterity and visual acuity sufficient to typing, filing and perform other administrative job functions (type, email, etc.).
• Ability to visit and walk customer stores 60-70% of time.

Supermarket Non-Foods Imperial is recognized as the leader in both distribution and merchandising of supermarket non-foods with over 700 associates who help you provide superior customer service and grow sales.