Inbound Support Associate

Summary:

At Imperial, we sell, distribute, and service General Merchandise, Seasonal Products, and Health/Beauty/Wellness Products to our customers. The Inbound Support Associate supports warehouse operations by safely transporting materials, equipment, and products throughout the facility. This role assists inbound teams by moving totes and carts, supplying workstations, and organizing pallets and materials across multiple warehouse levels. Responsibilities include moving full and empty carts, clearing empty pallets, and performing general housekeeping tasks to maintain a clean and safe work environment. This position requires attention to detail, strong teamwork, and a willingness to learn and operate warehouse equipment such as reach trucks and transporters.

If you are punctual, team-oriented, committed to safety, enthusiastic and willing to learn, come join us at Imperial!  

Warehouse experience is preferred.

 

About Imperial (IDI)

Imperial is a recognized leader in supermarket non-foods distribution and merchandising. For over 85 years, we’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health, beauty, wellness, general merchandise categories. IDI supports over 50 regional and independent retail grocery banners with products from major national CPG brands as well as customized private label and seasonal program options.  

What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace.

Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

 

Essential Responsibilities and Duties:

• Utilize reach truck and transporter to support inbound teams.
• Send totes and products upstairs using a reach truck on carts.
• Sweep surge areas.
• Empty trash in surge and bulk area trash/compactors.
• Bring plastic pallets and wooden pallets down from production mod (2^nd or 3^rd level)
• Move full carts from cut stations to staging area.
• Bring empty carts back to cut stations
• Remove empty pallets from lines.
• Must learn to operate reach truck and transporter.
• Utilize handjack to move pallets of product, totes, or pallets throughout warehouse
• General housekeeping of work area.
• Other duties and tasks as assigned.

 

Qualifications:  The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job.

• High School Diploma or GED.
• Basic computer skills, including ability to log in and follow on screen instructions.
• Previous warehouse experience preferred but not required
• Ability to read and understand basic written instructions, numbers, and product codes
• Ability to communicate and understand basic information in English
• Basic math skills, including addition, subtraction, multiplication, and division
• Ability to accurately follow instructions from a voice headset, scanner, computer, or paper pick sheet
• Ability to read and work with alphanumeric codes

 

Why Join Us

• Growth Culture: Opportunities for professional advancement
• Employee Perks: Discounted product store, food events, and summer food trucks
• Comprehensive Benefits: Health, dental, vision, 401(k), PTO and more
• Conveniently located 150 Blackstone River Rd. Worcester, MA on a Bus Route!

 

**A full comprehensive job description will be available during the interview process, this is a condensed job posting.

Distributes non-food products and provides merchandising services to supermarkets.