Recovery Services Specialist II

Impact NW

Salary: $55k
Experience: 1+ yrs
Location: Portland, Oregon, United States
Job type: Full-time

Required skills

Microsoft Office
Google Workspace

About the role

Date Prepared: April 2026

HSN Recovery Specialist II

Program(s): Recovery Navigation Program

Department: Housing Safety Net 

Pay Rate: $26.45 plus language differential (if applicable) 

Hours: 40 hours per week, non-exempt 

At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.

What we seek is for you to share your skill sets - especially if you:

*Put people first

*See the beauty in people

*Promote peace

*Find a way

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we’d love to have your purpose and passion on our team at Impact NW.

BENEFITS SUMMARY:

At Impact NW, we care deeply about the well-being of our team and strive to support a healthy balance between work and life. Our comprehensive benefits package includes:

Generous Paid Time Off (PTO) and additional Self-Care Leave to help you recharge and take care of yourself.

Employer-paid health insurance for employees, plus a Health Reimbursement Arrangement (HRA) with an employer contribution to help cover out-of-pocket medical expenses.

Long-Term Disability Insurance fully paid by Impact NW.

Employee Assistance Program (EAP) offering free and confidential support for mental health, finances, and more.

401(k) Retirement Plan with an employer matching contribution to help you plan for the future.

A positive, inclusive, and mission-driven work culture where every team member is valued and supported.

We believe that taking care of our people helps us take care of our community.

JOB SUMMARY: Recovery Services Specialist II supports the implementation of agency programs that assist individuals and families in accessing alcohol and drug treatment and recovery services. These programs are designed to help clients secure and/or maintain housing while actively engaging in recovery, with an emphasis on intensive peer mentoring and skill building support.

Primary responsibilities include providing direct case management and peer support to clients enrolled in the Recovery Navigation Program, as well as processing client requests for assistance through the Client Emergency Basic Needs (CEBN) Program in Multnomah County.

The Recovery Services Specialist II functions as an independent case manager, responsible for conducting screenings, intakes, and assessments, and delivering ongoing supportive services tailored to client needs.  This role maintains working knowledge of program guidelines and funder requirements and ensures services are delivered in accordance with agency standards and timelines. The primary work location for this position is Portland, Oregon.

JOB RESPONSIBILITIES:

Maintain a working knowledge of program requirements, including eligibility criteria, enrollment standards, documentation expectations, and funder definitions.

Conduct screening, intake, and referral of internal and external requests for service.

Work closely with CEBN providers to ensure proper utilization of CEBN funds, deliver training, and process provider requests effectively.

Provide progressive, person-centered, trauma-informed, and strengths-based engagement and assessment, utilizing peer support and mentoring techniques to promote sustained recovery and encourage the development of strong, community-based support systems.

Develop and maintain client relationships that promote independence, stability, and self-determination.

Coordinate multi-disciplinary service providers (e.g., healthcare, mental health, addictions, employment, and social services) to ensure comprehensive support.

Provide education regarding public benefits (WIC, Medicaid, TANF, SNAP, veteran-specific benefits, SSD, SSI, Medicare, etc.) while ensuring participant choice and autonomy in selecting service providers.

Maintain up-to-date knowledge of community resources related to housing, mental health, addiction recovery, disability services, and income support.

Research and compile data on new resources; update current resource information regularly and distribute to participants and staff as appropriate.

Meet client service standards set forth by HSN Department Leadership regarding quantity, type, and quality of services delivered.

Ensure timely, accurate, and complete documentation of all client interactions in HMIS and agency/funder data systems.

Maintain compliance with program policies, departmental tools, agency procedures, and funder requirements.

Ensure and document participant progress and required documentation for enrollment, service provision, and program exits is completed within established timelines.

Prepare documentation and files in accordance with agency standards and in preparation for internal or external review.

Effectively communicate agency policy, mission, and values to participants, landlords, collaborating organizations, and community members.

Meet face to face with walk-ins and respond to calls and emails from individuals seeking information and housing resources, in alignment with Worker of the Day responsibilities.

Actively participate in team meetings, case consultations, and agency training.

Accept other work assignments as assigned by HSN Department Leadership.

Maintain weekly contact with clients including tracking and documentation of the services rendered.
Complete mandatory monthly in person meetings with clients.

SUPERVISION: Reports to Housing and Stability Services Supervisor

About Impact NW

Prevents homelessness through housing support and community services.

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