DATE PREPARED: [May, 2026]
POSITION TITLE: Housing Specialist II
PROGRAM: [Housing Stabilization & Recovery Services]
MANAGEMENT POSITION___ or CLIENT SERVICES POSITION_X__
ENTRY SALARY or HOURLY WAGE: [25.45/hr]
EXEMPT___ or NONEXEMPT X
FTE: [1.0]
At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.
What we seek is for you to share your skill sets - especially if you:
*Put people first
*See the beauty in people
*Promote peace
*Find a way
We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we’d love to have your purpose and passion on our team at Impact NW.
BENEFITS SUMMARY:
At Impact NW, we care deeply about the well-being of our team and strive to support a healthy balance between work and life. Our comprehensive benefits package includes:
We believe that taking care of our people helps us take care of our community.
JOB SUMMARY
The principal role of the Housing Specialist II is to provide intensive, community-based social work services including coordination, advocacy, support, and encouragement using a Housing First framework. This position serves individuals and families experiencing homelessness and/or housing instability and supports participants in achieving and maintaining long-term housing stability. The Housing Specialist II functions as an independent case manager responsible for screening, intake, assessment, housing navigation, landlord engagement, and ongoing supportive services. This role maintains working knowledge of program guidelines and funder requirements and ensures services are delivered in accordance with agency standards and timelines. The primary working location for this position is Clackamas County, OR; however, geographic boundaries are subject to change and may include Multnomah, Clackamas, and Washington County.
ESSENTIAL JOB RESPONSIBILITIES
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Maintain a working knowledge of all HSRS program requirements, including eligibility criteria, enrollment standards, documentation expectations, and funder definitions.
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Conduct screening, intake, and referral of internal and external requests for service.
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Provide progressive, person-centered, trauma-informed, and strength-based engagement, assessment, and ongoing case management using the principles of Housing First and Assertive Engagement.
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Develop and maintain client relationships that promote independence, stability, and self-determination.
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Assist participants with housing search activities, landlord/property manager communication, and lease-up processes.
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Provide direct landlord advocacy to support housing placement and retention.
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Coordinate multi-disciplinary service providers (e.g., healthcare, mental health, recovery/addictions, employment, and social services) to ensure comprehensive support.
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Provide education regarding public benefits (WIC, Medicaid, TANF, SNAP, veteran-specific benefits, SSD, SSI, Medicare, etc.) while ensuring participant choice and autonomy in selecting service providers.
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Maintain up-to-date knowledge of community resources related to housing, mental health, addiction recovery, disability services, and income support.
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Research and compile data on new resources; update current resource information regularly and distribute to participants and staff as appropriate.
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Meet client service standards set forth by HSN Department Leadership regarding quantity, type, and quality of services delivered.
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Ensure timely, accurate, and complete documentation of all client interactions in agency/funder data systems.
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Maintain compliance with program policies, departmental tools, agency procedures, and funder requirements.
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Ensure and document participant progress and required documentation for enrollment, service provision, and program exits is completed within established timelines.
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Prepare documentation and files in accordance with agency standards and in preparation for internal or external review.
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Effectively communicate agency policy, mission, and values to participants, landlords, collaborating organizations, and community members.
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Meet face to face with walk-ins and respond to calls and emails from individuals seeking information and housing resources, in alignment with Worker of the Day responsibilities.
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Actively participate in team meetings, case consultations, and agency training.
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Accept other work assignments as assigned by HSN Department Leadership.
SUPERVISION:
Reports to Clackamas Housing Program Coordinator