Junior Operations QA Specialist (Intern)

At Impact Brands, we are on a mission to positively impact 1 billion lives by the year 2045. IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak). We are dedicated to helping improve the lives of people all over the world. At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles. IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Junior Operations QA Specialist (Intern) and let's impact billions together! Our Treats: Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace. Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation. Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported. More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work. Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact. Personal development opportunities. Improve yourself through training online or conferences worldwide. Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success. Achievement Bonus. We celebrate our company's successes by offering an annual bonus. Our company products. Get exclusive access to our health and wellness products. Flatwork culture. The chance to influence the company right from the start. Team spirit. Enjoy regular team-building activities and engaging online events. A whole bunch of other benefits (Welcome Package, etc.). Bits of your job: Assist in conducting quality audits by reviewing customer service and sales agents' calls, learning to assess adherence to procedures and identify performance trends using structured evaluation criteria. Support the analysis of customer support tickets to help detect recurring issues, evaluate response effectiveness, and contribute to data-driven insights for improving operations. Help compile and present audit reports featuring key performance metrics, trend analysis, and compliance rates, ensuring accuracy and clear communication of findings. Observe and monitor customer interactions using predefined quantitative and qualitative metrics, identifying areas where improvements can be made. Participate in process improvement initiatives by assisting in interpreting audit results, identifying potential root causes, and collaborating with the team to enhance efficiency and compliance.

At Impact Brands, we are on a mission to positively impact 1 billion lives by the year 2045. We believe that everyone has the potential to lead their best life and we are dedicated to fostering an environment that empowers individuals to reach their full potential. Our commitment to quality and excellence is evident in our comprehensive range of health and beauty products that are developed with the highest standards in mind. We partner with top professionals in the industry to ensure that our offerings not only meet but exceed expectations. Our diversity and global reach are a testament to the talented individuals that make up the Impact Brands team. We take pride in our creativity and innovation, continually seeking new ways to make a difference. Working from various locations around the world, our team members collaborate and support one another to create products that make a real difference in people's lives. We prioritize transparency and quality in everything we do, and our passionate commitment to making a positive impact motivates us to strive for excellence every day.