Chargeback Specialist (REMOTE)

We are looking for a Chargeback Specialist to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company specializing in health, beauty, and pet products development.

IMPACT BRANDS is on a mission to help improve the lives of people all over the world with its owned and operated family of brands that empower people to live their best life (PureHealth Research, Nation Health MD, Pureance, Trumeta, Petmade, VitalPeak).

Can you imagine the thrill and excitement of making a positive impact on billions of people? Join our diverse movement of top talented people around the world!

Bits of your job:

• Investigate chargeback claims, gather evidence, and analyze data
• Communicate with customers (if it is needed), and internal teams
• Detect and report fraud, assess risk, and recommend improvements
• Stay updated on industry regulations and compliance requirements
• Analyze data to identify trends and root causes
• Provide exceptional customer service
• Produce various daily, weekly, and/or monthly statistical reports
• Prepare KPI’s reports of chargebacks
• And other tasks
  
  
  

Key expectations:

• Great attention to detail
• Willingness to learn and develop daily
• Previous experience in Chargeback, Refund, or similar fields is an advantage
• Proficient in relevant computer applications
• Excellent written and verbal English language skills
• Ability to multitask, set priorities, and manage time effectively
• Excellent communication skills
• Customer focus and adaptability to different personality types
  
  
  

Bonus:

Ability to navigate and work with PayPal

Salary:

500 $/month + performance-based bonus.

IMPACT BRANDS is a fast-growing, innovative USA-based company specializing in health, beauty, and pet products development.