Website:
glojourn.com
Job details:
Company Description
About GloJourn Immigration
GloJourn Immigration is a service-centric, experience-driven global immigration firm supporting cross-border mobility for individuals and organizations. We currently support visa and immigration processes across the United States and India, with a strong focus on clarity, compliance, and thoughtful client experience.
As we scale, we are building a disciplined operations team that values accuracy, ownership, and ethical service delivery.
Role Summary
The Immigration Coordinator will support global immigration and visa processes across the countries GloJourn currently serves and may serve in the future. In addition to coordinating cases and managing client communications, this role is responsible for accurate case tracking, structured reporting, and operational visibility across visa categories and jurisdictions.
The position focuses on documentation management, mailbox coordination, reporting, and process adherence. This role does not involve providing legal advice and operates within defined compliance frameworks, in coordination with authorized legal partners where applicable.
This is a hybrid-first role based in Hyderabad and requires the ability to collaborate across time zones.
Requirements:
- Bachelor’s degree (any discipline required; law, management, international studies, or related fields preferred).
- At least 1–2 years of experience in immigration, visa processing, global mobility, or a related operational role.
- Exposure to multi-country visa processes or a strong ability to learn jurisdictional differences quickly.
- Strong attention to detail and document quality control.
- Excellent written and verbal communication skills in English.
- Comfortable working in a hybrid-first, globally distributed environment.
- Strong organizational, follow-through, and reporting skills.
Key Responsibilities
Case Coordination & Operations
- Coordinate end-to-end immigration cases across multiple countries of service, in alignment with internal processes and regulatory requirements.
Support visa categories including, but not limited to:
- Visitor / Tourist visas
- Business and short-term travel visas
- Work and employment-based visas
- Student and education-related visas
- Dependent and family visas
- Temporary and long-term residency permits
Collect, review, and organize client, sponsor, and institutional documentation to ensure completeness, accuracy, and readiness for submission.
- Prepare case questionnaires, document checklists, timelines, and internal case notes.
- Coordinate with clients, employers, educational institutions, and authorized legal partners to obtain required documentation and clarifications.
Communication & Mailbox Management
- Manage shared immigration mailboxes and communication channels, including:
- Monitoring and triaging incoming queries
- Responding with clear, professional, and compliant communication
- Routing matters to the appropriate internal or legal stakeholders
Reporting & Tracking
- Track case progress across government portals, consular processes, and internal case management systems.
- Prepare and maintain operational reports, including:
- Case status and pipeline reports
- Aging, turnaround-time, and dependency tracking
- Documentation completeness reports
- Escalation, delay, and exception summaries
Other responsibilities
- Provide regular status updates and reports to internal leadership and, where applicable, to clients or partners.
- Maintain accurate, auditable case records in line with internal SOPs and data standards.
- Compliance & Process Discipline
- Monitor deadlines, appointments, and requests for additional information; proactively escalate risks or delays.
- Support visa appointment scheduling, consular documentation preparation, and interview logistics where applicable.
- Adhere strictly to internal SOPs, jurisdiction-specific requirements, and confidentiality standards.
- Contribute to continuous improvement of workflows, templates, reporting formats, and service delivery practices.
Important Note on Relocation
Applicants applying from outside Hyderabad should note that no relocation assistance, housing support, or related benefits will be provided. Any relocation decision will be entirely at the candidate’s discretion and expense.
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