Aspire Square Pvt. Ltd.
Website:
aspiresquare.com
Job details:
Job Description for Process Executive:
· Accountable for end to end (entire) visa processing activity
· Assist clients with respect for visa documents
· Assess and evaluate the documents provided by the clients based on the category of the product they have been enrolled
· Ensure that all the information provided by the client is correct by cross verifying it with the provided documents
· Build a repo with clients, have positive approach and respond to their queries.
· Provide status of client’s application weekly.
· Take a rigorous follow up from the clients
· Revert on emails and call backs within a time frame decided by your reporting Manager
· Keep yourself updated with immigration legislation and its continual changes
· Ensure process quality and continuous improvement
· To achieve the objective of the process department i.e. 100% customer satisfaction, 0% Escalations, 0% refund
· Help the co- team members with a positive approach
· File the applications on behalf of the client within the stipulated timeline provided by the government (Australia) or your reporting Manager
· Keep updated MPD (internal sheet of the company) on daily basis
· Helping the team to achieve the target set by the company and achieve individual targets as well, if any
Candidate should be:
· Able to understand the queries of the clients and their requirements
· Well equipped with immigration knowledge
· Good in English writing and speaking
· Knowledge of MS Office Word, Excel, PPT.
· High level of positive attitude (Can do attitude) and follow problem solving approach.
- · Quick learner and adaptive to any process change in a minimal time period.
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