Technical Services Manager

Salary

₹20 - 25 LPA

Min Experience

5 years

Location

India

JobType

full-time

About the role

Job Title: Technical Services Manager
Location: India (Gurgaon/Remote)
Employment Type: Full-time

About ImagoAI
ImagoAI is revolutionizing food safety with its Galaxy Mycotoxins Test, the world’s fastest and first eco-friendly AOAC PTM-certified mycotoxin test. Powered by Hyperspectral Imaging and AI, Galaxy is disrupting the traditional ELISA test market by offering rapid, chemical-free, and cost-effective mycotoxin detection.

Role Overview
We are looking for a Technical Services Manager to support the deployment of the Galaxy mycotoxins test at customer facilities. This role involves virtually assisting customers in setup,
troubleshooting, and training, ensuring a seamless user experience. The ideal candidate will have strong technical support skills, fluent English, and experience working with U.S.-based Customers.

Key Responsibilities

  1. Deploy Galaxy remotely at customer facilities via virtual calls, ensuring a smooth installation and setup.
  2. Provide technical training and support to customers, helping them understand and use the system.
  3. Troubleshoot technical issues and guide customers in resolving them efficiently.
  4. Act as the first point of contact for customers, ensuring excellent service and responsiveness.
  5. Document customer interactions, issues, and solutions to improve support efficiency.
  6. Collaborate with internal teams (engineering, sales, and product) to relay customer feedback and enhance the product.
  7. Assist in developing support materials, FAQs, and training documentation.

Qualifications & Skills

  1. 5+ years of experience in technical support, customer service, or a similar role.
  2. Prior experience working with U.S.-based customers is required.
  3. Fluent in English, with excellent verbal and written communication skills.
  4. Experience with hardware/software troubleshooting and remote deployment.
  5. Familiarity with laboratory instruments, or imaging technologies is a plus but not required.

Why Join Us?

  1. Be part of a fast-growing, innovative company in food safety and AI.
  2. Work with cutting-edge hyperspectral imaging technology.
  3. Opportunity for career growth and leadership in a scaling company.

 

About the company

About Us:
With the world's population expected to reach 9.7 billion by 2050, ensuring food safety is becoming increasingly important. As food contamination becomes increasingly prevalent, with 1 in 10 people worldwide falling ill due to contaminated food each year, it's more important than ever to have fast and reliable food safety tests in place. That's where ImagoAI comes in - an AI food-tech company revolutionizing food safety testing with cutting-edge technology.

ImagoAI's offers multiple safety and quality tests, including our fast and accurate corn mycotoxin test, which detects multiple mycotoxins in < 30 seconds. With our technology, you can conduct more tests at 50% less cost, while mitigating risk from day one and saving up to 90% of labor time.

Our advanced hyperspectral imaging and AI technology eliminates the need for hazardous chemical testing, increasing employee safety, and reducing contaminated product recall rates. ImagoAI's solution is easy to use and provides reliable results, increasing operational efficiency and reducing costs.

With over 50,000 tests and 1000 GB+ of hyperspectral data collected, ImagoAI's solution has been extensively tested and validated, providing a proven solution to ensure food safety. Choose ImagoAI for faster, better, and safer food safety testing