Customer Success Manager

The Customer Success Manager (CSM) is a primary owner of the business relationship between the company and customer. The CSM is responsible for the customer's success with company solutions and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value. For more information on what it's like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE. To learn more about a typical applicant journey at Imagine Learning, click HERE. Position Information: This is a regular, full-time position, reporting to the Customer Success Director. Compensation: Base pay is anticipated to be between $64,678.00 and $72,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions. Location: In this US-based position your location will be remote. Travel: You can also expect up to approximately 30% travel, so be sure you have a valid driver's license and automobile insurance and a clean driving record for at least the preceding 39 months. Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including: Multiple health, dental, and vision plans, including medical plans with zero employee premiums 401k plan with a company match 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day Paid Time Off Comprehensive maternity and fertility/family building benefits Paid bonding leave when a new child joins your family Access to on-demand mental health resources Life and short and long-term disability insurance Pre-tax savings plans Paid volunteer time off A wide variety of professional development programs, including tuition reimbursement Work from home opportunities that foster work/life balance

Imagine Learning empowers potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best. We also empower our team through a strong culture focused on career growth and development, flexible work from home arrangements, interesting and meaningful work, and a supportive and connected team. As a remote-friendly company, hybrid and remote team members work from states across the U.S. and internationally. The majority of our US employees enjoy the opportunity to work from home, or in a hybrid capacity in our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.