illumifin

Sign Up/Sign In
Flag job

Report

Customer Care Professional - Annuities

Salary

$35k

Min Experience

1 years

Location

Remote, Minnesota, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

The nation's leading administrator of insurance services is looking for YOU.  This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
 
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
 
illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.
 
This role’s purpose is to handle inbound calls, research and resolve issues, review financial transactions, and accurately respond to inquiries in a timely and professional manner. 
 
  1. Answer incoming calls regarding annuity contracts, which will include general inquiries, service requests, concerns from consumers and agents.
  2. Utilize multiple online resources to accurately educate and/or process requests specific to highly regulated products.
  3. Comply with organizational privacy policies, including HIPAA and all other state/federal rules and regulations.
  4. Provide prompt, courteous and excellent service to internal and external customers always. This includes the ability to demonstrate compassion, empathy, and industry aptitude.
  5. Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
  6. Ability to meet and/or exceed established metric requirements.
  7. Ability to deescalate challenging situations and identify when situations should be appropriately escalated to the next level.
  8. Issues are referred to appropriate areas to ensure efficient resolution, involving leadership when necessary.
  9. Stay up to date on carrier and company policies and procedures.
  10. Adhere to established service standards while maintaining quality standards.
  11. Uses time effectively and efficiently. 
  12. Other duties as assigned.

About the company

illumifin provides third party administration and technology services to individual and group insurers. The company, launched in 2021, blends insurance industry knowledge, technology leadership and operational execution to prepare insurers for the digital future. illumifin is a diverse, passionate and empowered team of insurance specialists committed to the growth and success of its customers.