Junior Business Systems & Automation Executive

IIDE - The Digital School

Experience: 1+ yrs
Location: Mumbai, Maharashtra, India
Job type: Full-time

Required skills

Zoho One
Zoho CRM
Zoho Creator
Zoho Flow
Make
Integromat
n8n
Zapier
Zoho Analytics

About the role

Work Timings: 10:15 AM – 7:15 PM
Working Days: Monday to Friday & Alternate Saturdays (1st and 3rd Saturdays will be working; 2nd, 4th and 5th Saturdays will be an off)
Work Mode: Work from Office
Location: IIDE Corporate Office, Lower Parel
Reports to: Manager – Business Technology

About IIDE

IIDE is India’s most trusted digital marketing business school, offering government-recognized online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

About the Role

As a Junior Business Systems & Automation Executive at IIDE, you will be responsible for building, optimizing, and maintaining business workflows across the organization. You will work closely with multiple teams to improve process efficiency, automate repetitive tasks, and ensure seamless data flow and reporting. This role is ideal for someone with a strong analytical mindset, hands-on experience with Zoho One, and a keen interest in automation and systems thinking.

What You’ll Do

Business Process Optimization & Automation

Analyze existing business processes and identify opportunities for automation and improvement.
Build and manage workflows using Zoho One applications (Zoho CRM, Zoho Creator, Zoho Flow, etc.).
Develop and maintain automations using tools like Make (Integromat), n8n, Zapier, or similar platforms.

System Integrations & Data Management

Work on data flow between systems using APIs, webhooks, and integrations.
Ensure data accuracy, consistency, and reliability across all systems.
Troubleshoot automation failures and system issues proactively.

Reporting & Dashboards

Create and maintain dashboards and reports using Zoho Analytics.
Support data visibility across teams by building structured reporting systems.

Collaboration & Execution

Collaborate with cross-functional teams (Sales, Marketing, Operations) to gather requirements and implement solutions.
Document workflows, automations, and reporting structures for internal use.
Take ownership of assigned projects and ensure timely execution.

Requirements

Who You Are

Must-Have:

Minimum 1–2 years of experience working with the Zoho One suite.
Hands-on experience with at least one automation tool (Make, n8n, Zapier, or similar).
Working knowledge of Zoho Analytics for dashboarding and reporting.
Basic understanding of APIs, webhooks, and system integrations.
Strong analytical and problem-solving skills.
Good communication and stakeholder management abilities.

Should Have:

Familiarity with Deluge scripting (basic level preferred).
Ability to work with structured data and maintain system hygiene.
Understanding of automation workflows and business process mapping.

Nice to Have:

Experience in CRM workflows, lead lifecycle management, and marketing/sales automation.
Exposure to database concepts and data structuring.
Understanding of event tracking or user journey mapping.

Key Traits

Structured and process-oriented thinking.
Strong attention to detail.
Proactive ownership and execution mindset.
Willingness to learn and adapt quickly.

Benefits

What You’ll Gain

Hands-on experience in building scalable automation systems.
Exposure to cross-functional business processes.
Opportunity to work on real-world integrations and reporting systems.
High ownership and growth in a systems-driven environment.

About IIDE - The Digital School

Provider of professional digital marketing and business education.

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