Manager, Housekeeping - InterContinental San Francisco

IHG Hotels & Resorts

Salary: $70k - $80k
Experience: 1+ yrs
Location: United States
Job type: Full-time

Required skills

communication skills
compliance

About the role

Do you have exceptional standards? We’re searching for a Housekeeping Manager to work alongside our team to ensure all aspects of housekeeping are befitting of our reputation for delivering genuinely memorable experiences to our guests.

Every day is different, but you’ll mostly be

Managing, coaching, and developing a team of 100+ dedicated to exceptional housekeeping and laundry standards
Handling complaints and special requests to keep every guest happy
Checking that public areas, rooms, suites, equipment, and linen exceed guest expectations
Assisting with deep cleaning projects and occasionally assisting your team during busy periods
Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards
Maintaining inventory levels, preparing budgets, and driving productivity

What we need from you

Education & Knowledge
A high school diploma or equivalent is required. Additional certifications or coursework in hospitality, hotel management, or a related field are a plus and demonstrate a strong foundation for success in this role.
Experience
We’re seeking candidates with at least one year of hands-on housekeeping experience, preferably within a hotel or hospitality environment. Prior exposure to supervisory responsibilities is highly valued, especially in a unionized setting, where understanding labor agreements, team coordination, and compliance is essential. Experience leading small teams, assigning daily tasks, and maintaining quality standards will help you excel.
Flexible

Nights, weekend and holiday shifts are all part of the job.
Communication Skills
Strong communication skills are essential for this role. You should be confident communicating clearly and professionally in English, both verbally and in writing. This includes interacting with team members, coordinating with other departments, and responding to guest needs when necessary. Candidates who are bilingual or multilingual will be given priority consideration, as additional language skills help us better serve a diverse team and guest population.

What you can expect from us

The salary range for this role is $70,000 to $80,000.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.

About Company

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Company

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

About IHG Hotels & Resorts

Operates a global network of luxury and mainstream hotels.

This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.