About the role
The Technical Support Specialist will be responsible for providing high-quality technical support to our customers, helping them with a variety of issues related to our products and services. This role requires excellent problem-solving skills, a strong customer service orientation, and a deep understanding of our technology. Responsibilities include:
- Responding to customer inquiries and troubleshooting technical issues via phone, email, and chat
- Documenting and escalating complex issues to the appropriate teams
- Identifying and implementing solutions to improve the customer experience
- Maintaining up-to-date knowledge of our products, services, and industry trends
Qualifications:
- 2+ years of experience in a technical support or customer service role
- Strong communication and problem-solving skills
- Familiarity with e-commerce, CRM, or customer support software
- Ability to work in a fast-paced, dynamic environment
- Bachelor's degree in a technical field or equivalent experience
About the company
iHerb is a leading online retailer of natural products, offering a wide selection of vitamins, supplements, beauty, and personal care items. We are committed to providing our customers with the highest quality products and exceptional customer service.
This job is sourced from a job board