Order Management Import/Export Specialist

Igloo Products Corp. is an iconic, fast-growing American brand known for its exceptional and durable coolers designed to meet everyday needs. For more than 75 years, Igloo has been a leader in the housewares industry and has evolved into a high-growth lifestyle brand, inspiring outdoor experiences centered around fun, family, and friends.

Founded in 1947 as a metalworking shop that brought fresh cold water to Texas workers in the field, and later inventing the Playmate, Igloo has grown into America’s most recognizable brand of ice chests. The Igloo story spans more than 75 years of delivering coolness to the world. Today, Igloo has over 90% brand awareness, is #1 in market share in the U.S., and is a pioneer in sustainability within its category through the launch of biodegradable coolers and products made with post-consumer recycled resin and other sustainable materials. Igloo also has a growing direct-to-consumer (DTC) business, allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands, creating the opportunity to globally grow both brands together.

Built on a legacy of quality and innovation, we are seeking an Order Management Import/Export Specialist to join our team and support our continued growth.

Essential Job Duties and Responsibilities:

• Responsible for overseeing orders for all international territories ensuring the timely flow of orders from the time they are received, until the order is shipped.
• Receive and review purchase orders for correct pricing, payment terms, cube (volume), freight terms, model numbers and quantities.
• Ensure shipment process follows compliance within US/foreign government regulations.
• Enter orders into the Oracle system for email and EDI generated orders.
• Works directly with Igloo’s freight forwarder and their agents to assure delivery of proper Export documents.
• Work closely with the distribution department to expedite orders, request shipping information when necessary and verify that shipments have been scheduled on special services accounts.
• Review Letter of Credits and issue proforma invoices to customers.
• Monitor customer vendor report cards and vendor agreements to achieve maximum performance results.
• Assist customers by email when expediting orders, verifying items and placement of emergency orders.
• Track orders and research issues with price correction and improper order processing and communicate information to sales and customers.
• Other duties as assigned.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

1. Medical
2. Dental
3. Vision
4. Life Insurance
5. Short term & Long-term disability
6. Accidental death insurance
7. Supplemental life insurance
8. Company paid holidays
9. Flexible Spending Accounts

Minimum Requirements and Qualifications

• Education: High School degree or equivalent.
• Experience: Three (3) years of customer service experience.
• Excels in time management, multi-tasking and balancing multiple requests at one time.
• Demonstrates the ability to follow directions and change priorities or job duties as business needs require; rotate to other department functions as needed.
• Strong attention to detail.
• Some overtime and Saturdays required.
• Spanish language skills: Able to read, write, speak and comprehend Spanish.
• Ability to complete basic mathematic functions (add, subtract, multiply and divide)
• Proficient in Microsoft Word, Excel, and ERP systems.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Bachelor’s degree in a relevant field or equivalent experience.
• Proficiency in Oracle programs, with the ability to navigate, analyze, and utilize system data effectively.
• Experience working in a manufacturing environment, with an understanding of operational workflows, production processes, and cross-functional collaboration.

And of course – our Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Igloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.

Global consumer goods brand known for durable coolers and lifestyle products.