Associate/Senior Associate -(Technical)

iEnergizer is one of the most progressive International Call Centers in Asia pacific region, located in Noida, India. We undertake Business Process Outsourcing (BPO) projects in Voice based & Web based processes as well as provide back office support in Gaming, Finance, Banking etc to leading fortune 500 companies around the world. iEnergizer has state-of-the-art campus at Noida spread over 1.2 million sq. ft. with our in house swimming pool, gymnasium, indoor court for badminton, table tennis and front/back lawn for sports. JOB DETAILS PREMIUM TECHNICAL PROCESS Job Location - Noida Work Experience - 0 - 4 Yrs. Qualifications: Resolve customer queries within the assigned. Good communication skills. Adhere to the Login hrs & maintain the desired AHT Levels. Develop strong customer relationships and provide paramount service. B.Tech , BCA, MCA, BSC, BE graduates can apply . Perspective and intuitive nature with the ability to solve problem. CUSTOMER CARE Job Description: To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites. Minimum Qualifications: Undergraduate / Graduate Fresher are also eligible Agent should be flexible to work in 24/7 Environment. Desirable qualifications: Excellent Communication skills (Written/Verbal) is the foremost priority. Good customer service skills & should display good analytical abilities Prior experience in BPO voice process shall be preferred. Job Responsibilities: Provide splendid customer services to customers in a friendly and courteous manner at all times. Have sufficient knowledge about the products and services and respond to all inquiries accordingly. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction. Ensure that customer's confidential information is properly protected and only used for official purposes. Required Knowledge and Skills: Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made. Strong communication skills characterized by excellent writing and speaking skills. Must possess good multi-tasking skills. Should have good negotiation skills and be able to influence people. Ability to use computers efficiently and must learn how to use new software/CRM. Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times. Must have a keen eye for detail and follow instructions.

iEnergizer is one of the most progressive International Call Centers in Asia pacific region, located in Noida, India. We undertake Business Process Outsourcing (BPO) projects in Voice based & Web based processes as well as provide back office support in Gaming, Finance, Banking etc to leading fortune 500 companies around the world. iEnergizer has state-of-the-art campus at Noida spread over 1.2 million sq. ft. with our in house swimming pool, gymnasium, indoor court for badminton, table tennis and front/back lawn for sports.