ASSISTANT CUSTOMER SERVICE EXECUTIVE

Built and maintained effective relationships with customers, including management and executive stakeholders. Developed strategies to achieve customer objectives using a consultative approach. Assessed and identified customer needs to improve service delivery and customer experience. Provided comprehensive product information and support, ensuring high customer satisfaction. Managed the onboarding process, including account configuration, product training, and change management activities. Coordinated with technical support to resolve complex technical issues. Conducted periodic business reviews to confirm satisfaction, resolve issues, and drive product adoption. Identified and initiated opportunities for add-ons and upsell of new products. Successfully met targets for online resolution by 68% and customer retention by 70%, maintaining high levels of satisfaction.