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ASSISTANT CUSTOMER SERVICE EXECUTIVE

Min Experience

2 years

Location

Noida

JobType

full-time

About the job

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About the role

Built and maintained effective relationships with customers, including management and executive stakeholders. Developed strategies to achieve customer objectives using a consultative approach. Assessed and identified customer needs to improve service delivery and customer experience. Provided comprehensive product information and support, ensuring high customer satisfaction. Managed the onboarding process, including account configuration, product training, and change management activities. Coordinated with technical support to resolve complex technical issues. Conducted periodic business reviews to confirm satisfaction, resolve issues, and drive product adoption. Identified and initiated opportunities for add-ons and upsell of new products. Successfully met targets for online resolution by 68% and customer retention by 70%, maintaining high levels of satisfaction.

Skills

Microsoft Office
Providing customer support
Product Knowledge
computer skills
social media handling
marketing
email handling
google drive (docs, sheets, slides, forms)
spreadsheets
CRM knowledge
slack
PowerBI
decision making
written and verbal communication
active listener
conflict resolution
adaptability
critical thinking
public speaking
leadership skills
teamwork
self motivated