About the role
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<div><strong>Benefits:</strong></div>
<ul>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
</ul>
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<strong>Job Title:</strong> Estimator / Customer Service Representative<br> <strong>Company:</strong> Conquest Bindery<br> <strong>Location:</strong> Brooklyn Park, MN <br> <strong>Salary Range:</strong> $55,000 – $60,000 annually (based on experience)<br><br>
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<strong>About Conquest Bindery<br></strong><br>
</div><div>Conquest Bindery is a trade bindery specializing in high-quality finishing services, including folding, with extensive experience handling small format inserts to large map folds. Utilizing MBO and G&K folding equipment, we pride ourselves on precision, efficiency, and delivering exceptional results to our print partners.<br><br>
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<strong>Position Summary<br></strong><br>
</div><div>We are seeking a detail-oriented and customer-focused Estimator / Customer Service Representative to join our team. This role serves as a key liaison between our customers and production team, responsible for preparing accurate estimates, managing job specifications, and ensuring a smooth workflow from inquiry to completion.<br><br>
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<strong>Key Responsibilities<br></strong><br>
</div><ul>
<li>Prepare accurate and timely job estimates based on customer specifications, materials, and production requirements </li>
<li>Review incoming orders and clarify details related to folding formats, quantities, and finishing requirements </li>
<li>Communicate effectively with customers regarding pricing, timelines, and job status </li>
<li>Collaborate with production to ensure job feasibility and efficient scheduling </li>
<li>Enter and manage orders within internal systems </li>
<li>Provide proactive customer support and resolve issues or concerns </li>
<li>Maintain strong relationships with clients and vendors </li>
<li>Assist with continuous improvement of estimating processes and workflows </li>
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<strong>Qualifications<br></strong><br>
</div><ul>
<li>Prior experience in print, bindery, or finishing operations preferred (especially folding/inserts/maps) </li>
<li>Familiarity with MBO and G&K folding equipment is a strong plus </li>
<li>Experience in estimating or customer service within the printing industry is highly desirable </li>
<li>Strong attention to detail and organizational skills </li>
<li>Ability to read and interpret job specs and layouts </li>
<li>Excellent communication and interpersonal skills </li>
<li>Proficiency with basic computer systems (ERP/MIS experience a plus) </li>
<li>Ability to manage multiple projects and deadlines in a fast-paced environment </li>
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<strong>What We Offer<br></strong><br>
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<li>Competitive salary ($55K–$60K based on experience) </li>
<li>Stable, team-oriented work environment </li>
<li>Opportunity to grow within a specialized trade bindery </li>
<li>Benefits package (401K match, Health Benefits, etc)</li>
</ul>
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