Trade Desk Officer

The role entails processing Trade transactions for branch and nearby branches under HUB and scope model. The role will closely collaborate with spoke branches, Trade CPU (operations Team), Trade product and Trade compliance to process trade transaction effectively for superior customer service. Roles & Responsibilities: First Level of Scrutinize & process the submitted documents like LC, BG, Export/ Imports, /LC Advising/ Confirmation/ Issuance/ SBLC/ Collections/ Bill Discounting, Payments etc. Ensure to minimise no. of Trade transaction rejection by Trade CPU. Handling of rejections/queries raised by Trade CPU. Assisting spoke branches in handling and managing trade transactions. Adherence defined TAT for Trade Products. Reduce/Eliminate customer complaints by providing superior services. To ensure that the transaction complies with all the regulatory requirements under the current RBI guidelines in addition to the banks internal policies and procedures. Good understanding of RBI & FEMA regulations and UCPDC. Liaise with other departments in relation to transactions being handled. Manage transaction follow-up and record updates accordingly Follow up with customers/RM/TC for closure of outstanding EDPMS and IDPMS. Regular interaction with relevant stakeholders for implementation of new products/policies/guidelines and improving operating efficiency & customer satisfaction. Handling back office related activities in an efficient manner. Assist in transactional regulatory checks as required. Assist the monitoring team in following up matters with clients as required