About the role
The Conversational Designer – Conversational AI will be responsible for designing natural, engaging, and human-like conversational experiences across AI-powered chatbots and voice assistants at IDFC First Bank. You will craft dialogues, intent flows, and interactions that enhance customer engagement and self-service.
Conversational UX & AI Design
· Design intuitive and user-friendly conversation flows for chatbots and voice assistants.
· Create structured dialogues, intents, and responses that ensure seamless human-AI interactions.
· Define tone, language style, and personality of AI-driven conversations for consistency across platforms.
AI Training & Optimization
· Work closely with NLP engineers and AI teams to improve intent recognition and chatbot accuracy.
· Analyze user interactions, drop-off points, and feedback to optimize conversational design.
· Develop guidelines for multi-turn dialogues, contextual memory, and fallback responses.
Collaboration & Research
· Collaborate with Product Managers, AI/ML teams, and UX Designers to enhance conversational AI capabilities.
· Research best practices in Conversational AI, NLP trends, and user psychology.
· Test and iterate conversational designs based on real-world user interactions.
About the company
IDFC FIRST Bank is a new age universal bank that provides a range of financial products and services to individuals, small businesses, and corporates. The bank aims to build a world-class bank that can create and deliver the best-in-class banking experience for its customers.
