Ticket Operations Coordinator
IdeaTek
- Experience
- 2+ yrs
- Location
- Buhler, Kansas, United States
- Job type
- Full-time
Required skills
- Zendesk
- Freshdesk
- Salesforce Service Cloud
About the role
2+ years experience in project coordination, queue management, process improvement, or customer operations; demonstrated experience with enterprise-level ticketing systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud); strong analytical skills tracking CSAT, SLA compliance, and ticket lifecycle.
About IdeaTek
Private Kansas broadband provider delivering fiber and fixed-wireless internet to rural households, businesses, schools, and communities.
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