Ambulatory Surgery Center
POSITION: Intake Coordinator - ASC
HOURS: M-Th: 7:30 am-4:30 pm, F: 7:30 am-12:00 pm
SUMMARY OF DUTIES: Greet patients and visitors to IPMR Surgery Center, obtaining all required patient demographics; other information and directing to the appropriate person. Answer and direct all incoming calls in a courteous, efficient manner. Have general clerical duties. Needs good computer skills. Will be cross trained to all non-licensed areas in the ASC.
SUPERVISION RECEIVED: Reports to IPMR Director of Nursing; may receive direction from Administrator and/or Physicians.
ESSENTIAL FUNCTIONS:
- Schedules all procedures to be performed in the ASC.
- Maintains daily schedule and prints schedule for pre and post-op/OR areas.
- Answers telephone in polite, prompt, helpful manner. Direct calls to appropriate person and/or takes accurate messages when needed.
- Greets and admits patients and visitors to IPMR ASC in polite, prompt, helpful manner.
- Obtains all patient identification, demographic information and insurance information.
- Verifies and updates all patient identification information, demographics and insurance information within accounts receivable computer system.
- Enter patient demographic information as well as continually updating eClinical patient status.
- Notifies patients upon arrival of co-pays and other financial arrangements as needed.
- Coordinates with business office on any patients requiring payment plans or financial counseling.
- Works with business office to enhance collections of patient fees and accurate insurance billings.
- Track patient arrivals, rescheduled appointments and no-shows to report as needed.
- Maintains clean, orderly reception area including plants, reading material (no reading materials to be older than 6 months) and art.
- Scans documents and organizes charts for procedures.
- Review procedure requests and physician’s orders, update and send to the appropriate files.
- Anticipate and solve problems from all above areas of responsibility, with the primary consideration being the efficiency of the physicians and the center as a whole.
- Comply with HIPAA Policies and Procedures and adhere to Confidentiality Policy
- Will be able to cross-train into all non-licensed positions in the ASC and be able to work in those positions as needed.
- Will participate in all PI (performance improvement) projects.
- Other duties as requested
EDUCATION: High school graduate or equivalent, completion of Medical Assistant Program. Currently a Registered/Certified Medical Assistant.
EXPERIENCE: Minimum of two years’ experience as receptionist/intake coordinator/medical assistant in health care setting and demonstrated experience with multi-line telephone system.
SKILLS:
- Skill in establishing and maintaining effective working relationships with other employees, patients, organizations and the public.
- Good computer skills.
ABILITIES:
- Ability to read, understand and follow oral and written instruction.
- Ability to sort and file materials correctly by alphabetic or numeric systems.
- Ability to communicate clearly.
- Ability to prioritize and handle many tasks/projects simultaneously
- Ability to be proactive -- anticipate problems before they occur.
- Ability to be self directed, work alone.
ENVIRONMENTAL/WORKING CONDITIONS: Work is performed in a busy office environment and requires desk work. Frequent contact with employees, patients and outside agencies. Public contact may involve dealing with angry or upset people.
PHYSICAL DEMANDS: Standing and sitting required for extended periods of time. Manual dexterity for using a calculator and computer keyboard. Some bending and stooping required. *See physical demands for ASC medical assistant as may assist in all areas as needed. Must be able to wear 15-20 lb lead apron if asked to work in the OR.
◊This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.◊
Equal Opportunity Employer, including disabled and veterans.