Customer Support Representative

Description

Who are we?

iClassPro is the world’s leading class management software solution for children’s activity centers. Our goal is to solve the dilemma most every business owner in the industry experiences — how to spend less time running a gym, swim, dance or cheer business and get back to coaching, teaching and supporting their mission. Today, we’re proud to serve thousands of these businesses around the world with quality-driven software that helps them operate more efficiently, earn more revenue and drive future success. Also, we have made the prestigious Inc. 5000 list of fastest-growing private companies in 2023 and 2024.

We distinguish ourselves through our Core Values. More than just words, they are the essential parts of our character that constantly take iClassPro to the next level. Do you have the qualities that it takes to work at iClassPro?

• Commitment to Excellence
• Commitment to Customer Service
• Solutions Focused
• A Spirit of Teamwork and Collaboration
• Taking Ownership
  
  

What will you be doing in the role?

• Responding to customer inquiries via phone calls, emails, and live chats
• Providing exceptional customer service by promptly addressing customer concerns and resolving issues
• Assisting customers with product navigation, troubleshooting, and problem-solving
• Collaborating with other team members and departments to resolve complex customer issues
• Documenting customer interactions and maintaining accurate records
  
  

Who are we looking for?

• Passion for providing excellent customer service
• Someone who thrives in a fast-paced environment
• Two years prior experience in customer support
• Excellent communication skills, both written and verbal
• Strong technical problem-solving abilities
• Ability to remain calm and professional in challenging situations
• Attention to detail and strong organizational skills
• Experience with help desk software or CRM systems is a plus
• Ability to work flexible hours including evenings and Saturdays
  
  

What does iClassPro offer?

• An amazing work culture that provides growth for our people
• Wonderful Paid Time Off for your life balance
• Excellent variety of health benefits for your well being
• Paid life insurance policy
• 401(k) match
• Company events that we provide for our staff to enjoy
  
  

iClassPro strives to place people into jobs that align with their strengths. One of the tools we use is Culture Index. To be considered, all applicants will need to take the Culture Index Survey. The survey typically takes less than 15 minutes and provides very valuable insights. To proactively take the assessment, please visit https://surveys.cultureindex.com/s/ew2aYN4C4C/115593

iClassPro is an Equal Opportunity Employer.

Applicants must be authorized to work for Any employer in the U.S. We will not sponsor or take over sponsorship of an employment visa for this position.

E-Verify is used to verify authorization to work in the U.S.

iClassPro is the world's leading class management software solution for children's activity centers. Their goal is to solve the dilemma most every business owner in the industry experiences — how to spend less time running a gym, swim, dance or cheer business and get back to coaching, teaching and supporting their mission. They serve thousands of these businesses around the world with quality-driven software that helps them operate more efficiently, earn more revenue and drive future success.