Technical Support Professional Intern

At IBM, work is more than a job – it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk. Your role and responsibilities Each implementation is unique in its design. Providing for a constantly changing and exciting challenge. If working in this area interests you, and you have the aptitude and energy to take on the technical support issues of the top corporations in the world, we would like to meet you. New hires will be provided training at a level beyond standard user functionality. Pairing with a mentor and continuing in a collaborative team environment. Applicants must be able to openly share ideas and communicate thoroughly and professionally in both verbal and written forms.wide range of stakeholders will be critical to ensure we meet the high standards expected. Responsibilities of a Support Engineer include but are not limited to: Providing Technical Support for issues reported by IBM Software customers. Analyzing and troubleshooting client issues through emails. phone calls, chat sessions, and remote meetings when necessary Managing customer expectations and relationships. Setting up test scenarios to replicate problems. Composition of knowledge base articles describing issues that have been reported and their resolution. Escalating of defects to Internal Development teams for review and administration of communication and fixes between the customer and Development. Providing production down weekend/off shift support (on rotation) to customers in system down scenarios.

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.