Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role And Responsibilities
As student at IBM you will learn and making shadowing of following
- Providing technical support, including problem determination, resolution, and escalation as needed.
- Proactively managing high severity and priority incidents from identification to resolution.
- Collaborating with other internal/external IT resources to identify problems and restore services.
- Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals.
- Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures.
- Performing security administration functions for user access, data access, and remote access.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- 06 months to finish the school (or less)
- Conversational level of English.
- Availability to intern for 30 hours per week or full time
- Understanding IT solutions and networking Operating systems: Windows, Linux - beginner
- Communication skills
- Analytical and problem-solving skills
Preferred Technical And Professional Experience
- Ready for constant learning.
- Proactive
- Disciplined
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