Quote to Cash Professional - Korean Bilingual

Introduction

In this role, you'll work within Quote to Cash Team, where we provide sales support to our clients. Enabling IBM and IBMers to win by providing valuable end-to-end sales support and cash collection, innovating and simplifying how we do work to deliver with speed and quality, and constantly improving our skills to adapt to the needs of the future.

Your Role And Responsibilities

Will perform transactional tasks depending on the requirement of the accounts

Will analyze and understand contractual obligations and billing requirements for accounts supported

Required to manage multiple contracts/billings and to prioritize workload based on complexity, urgency, and business impact

Liaises with different Q2C and aligned functions (i.e. Techline, Finance, Project Mgrs, Delivery) to complete deliverables

Update/create process documents and training materials

Perform deep dive analysis for every escalation and completes action plans

Ensures that all transactions handled are in compliance of Brand and the account's business controls and audit guidelines which includes maintenance of order and deal artefacts as well as correspondences

Support CAS and audit requirements as needed

Serve as back up resource for other fulfillment activities as required.

Create Root Cause Analysis (RCA) for any service delivery upset or misses

Identify work process improvements and issue prevention activities.

Perform Other Tasks As Required

Ability to manage and meet multiple deadlines on various concurrent projects with minimal management oversight

Ability to develop creative solutions to new problems

Ability to develop effective relationships with stakeholders at all levels, including those in remote locations and out of country

Required Technical And Professional Expertise

• Strong Microsoft Office skills
• Has SQL knowledge and can create queries
• Quick learner and can work with minimal supervison
• Can navigate tools and follow instructions carefully
• Excellent in Client Relationship Management
• Highly organized and excellent in time management
• Must be fluent in Korean Language
• TOPIK certification is a plus but not required
• must be amenable to work in Eastwood Quezon City in a Hybrid Set-up
  
  

Preferred Technical And Professional Experience

Strong business writing, communication and presentation skills.

Can educate/lead the team in initiatves or projects

Critical thinker with good problem-solving skills.

Able to analyze trends and perform root cause analysis.

Drive simplification and identify opportunities for process improvement