Innovation Designer

Introduction

IBM Client Engineering Designers take a human-centered perspective in value engineering. They understand the human needs behind a client's challenge through lean user research and participative activities (Enterprise Design Thinking) in client conversations. Designers can uncover additional client needs to be addressed with IBM Technologies, leading to cross-and up-sell opportunities. Designers are responsible for translating client needs into desirable experiences that connect business, technology, and user goals. We increase client satisfaction with meaningful outcomes and drive adoption by bringing real value to real people.

If you come from outside tech; think you look a bit different to us; have a non-degree education, and wonder if your application would be welcome, please know that it very much is. We would love to get to know you a bit better, so apply. This might be a perfect match.

Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped – as you support MVPs that obsess over user-centricity and business impact.

Your Role And Responsibilities

Designers can uncover additional customer needs that can be addressed with IBM Technologies, leading to cross-sell and up-sell opportunities. Designers are responsible for translating customer needs into desirable experiences that connect business, technology and user objectives. We increase customer satisfaction with meaningful results and drive adoption by bringing real value to real people.

IBM client engineering innovation designers take a human-centric perspective on value engineering. They understand the human needs behind client challenges through user research and participatory activities (Enterprise Design Thinking) in conversations with clients.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Mastery of UX/UI and/or Visual Design Best Practices (Wireframing, Research, Prototyping, IA, etc.)
• Facilitation & Design Thinking
• Excellent written communication and storytelling skills
• Understanding of Enterprise Design Thinking and how to use it to drive to user centric solutions of complex technical problems
• Understanding of how to use user research methods (formal and informal) to uncover critical user, business and technical needs
• Experience and knowledge of design tools
• Understanding of AGILE, LEAN, design methodologies
• Knowledge of how to use workshop techniques to align diverse stakeholders around a business centric outcome
• Able to connect the user and service design with the broader business context and business framing to design a holistic solution to clients
• Fluent English
  
  

Preferred Technical And Professional Experience

• Understanding of IBM Enterprise Design Thinking and how to use it to drive towards user centric solutions of complex technical problems
• Understanding of how to use user research methods (Qualitative and Quantitative) to uncover critical user, business and technical needs
• Skilled in UX design as applied to a variety of problems in domains such as Data, AI, Security and Business Automation
• Highly skilled in UX research and design best practices; excellent written communication and storytelling skills
• Understanding how Hybrid Cloud and AI technologies can bring value to our clients and their users
• Ability to translate complex business problems into a valuable and desired solution
• Supports business value framing, value realization, and orchestration practices of the Client Engineering team
• Positively influence client relationship through all points in client satisfaction
• Drive Alignment and Buy-in using participative design and co-creation activities in client conversations
• Works collaboratively in a multi-disciplinary environment to shape solutions and inspire innovation
• Knowledge of how to use workshop techniques to align diverse stakeholders around a user-centric outcome
• Applies IBM Design Thinking methods; translating requirements into hypotheses, research, and facilitation to uncover emotional connections with products
• Stays up to date on the latest design tools and methods
• Uncover additional relevant problem areas through research and participative activities in client conversations (organically lead to cross-sell opportunities)
• Quickly identify (or validate) the real problem behind a clients ask through User Research and Design Thinking Activities
• Turns ideas into reality with a focus on innovation and development of new processes, ways of work, and technology