IBM Subscription & Support Partial Renewal Office Specialist

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? Job Summary: The IBM Subscription and Annuity (S&A) Organization is seeking talented individuals to join our Partial Renewal Team. The team is responsible for managing partial requests (partial drops in Subscription and Support (S&S) licenses), conducting deployment analysis, and providing comprehensive support for our customers' licensing needs. Job Roles & Requirements: SAM Tool Data Analysis: Analyse and summarize data from SAM tools (including IBM and third-party tools) to validate software usage for partial downturn requests, ensuring adherence to software licensing requirements and IBM terms and conditions. This involves examining hardware information for processor-based products, as well as user, server, and installation data for non-processor-based products. Licensing Knowledge: Serve as a Subject Matter Expert for IBM licensing to ensure that customers adhere to the SW licensing requirements. This includes mastering IBM's licensing models, product relationships, and bundles. Deployment Comparison: Compare customer software deployment with entitlements to provide suggestions for renewals, reinstatements, and new licenses purchases. Ensure deliverables and renewal decisions adheres to process requirements and guidelines, to mitigate risks and reporting errors. Entitlement Reconciliation: Validate entitlement data in the IBM entitlement systems for accurate entitlement quantities and identify potential opportunities for additional license purchases. Communication and Engagement: Manage Partial Renewal Outlook accounts and Slack channel to ensure timely processing and support of partial requests. Documentation: Track and document key account information across various request types. Support ad hoc requests: such as answering IBM licensing questions related to a renewal, researching product manuals for licensing guidance, providing S&A licensing support, etc. Speed of Execution: Perform the tasks in line with the expected turnaround time

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.