DELIVERY MANAGER-HUMAN RESOURCES OPERATIONS

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your primary responsibilities include: Assist in Learning Strategy Development and Execution: Work on the annual learning strategy and drive its execution with the team. Foster a conscious and outcome-based learning culture across the organization and its 100+ clients. Client Consultation and Learning Solutions: Consult with clients to understand their learning requirements and desired outcomes. Design and execute tailored learning solutions, provide post-training support, and evaluate effectiveness. Knowledge Management: Collaborate with clients to perform gap analysis and implement a robust knowledge management process within their accounts. Facilitator Training and Development: Conduct Train-the-Trainer (TTT) sessions and groom new and aspiring facilitators. Coach facilitators to independently deliver sessions effectively. Reskilling and Transition Support: Support the reskilling of resources in accounts that are ramping down to help place them internally. Assist transitioning accounts during the Pre-Knowledge Transfer (KT) phase with the skills required to shorten the learning curve. Content Creation: Develop content for customized and generic training sessions. Create digital learning content using rapid authoring tools such as Articulate 360 and Adobe Captivate. Leadership and Client Engagement: Periodically present learning updates in leadership forums. Participate in potential client visits to showcase training capabilities. People Management: Support the professional development of the team through continuous learning and upskilling opportunities. Ensure alignment of individual, team, and organizational objectives. Conduct regular performance reviews and provide constructive feedback to team members. Partake and drive various learning engagements driven at a business unit/organizational level.

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.