Customer Success Manager - Business Automation

Introduction

Customer Success Manager Business Automation Architect is responsible for use cases, deployment, and value realization, as well as upsell opportunities and renewal conversations by driving adoption and client usage of the identified Business Automation products.

Your Role And Responsibilities

With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions and articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds.

With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM's products.

To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to…

• Understanding clients' main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of Security solutions.
• Facilitating use case exploration and business framing workshops and creating client value realization models.
• Leading technical conversations that persuade clients to act based on requirements and value provided by IBM's solutions.
• Creating post-deployment customer success plans, that continually increase post-launch, active user adoption of IBM's products.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• 4-5 years work experience working with automation and/ or Integration products (RPA, Workflow Automation, Proccess Mining, Decision Mgmt, Automation Platforms, Filenet).
• Strong collaboration and communications skills (written, verbal)
• Enthusiasm for learning new technologies and a proactive approach to problem-solving.
• Ability to collaborate effectively in a team environment.
• Fluency in English and Mother language level in Spanish
  
  

Preferred Technical And Professional Experience

• Knowledge of container technology ( Docker , Kubernates OpenShift )
• Knowledge of Hybrid cloud architecture and cloud platform such as IBM Cloud or Microsoft Azure or AWS or Google Cloud Platform
• Familiar with IBM AI and Assistant products. (watsonx Assistants, watsonx Orchestrate, watsonx.ai)

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