Introduction
About IBM
IBM is a global technology and innovation company. It is the largest technology and consulting employer in the world, with presence in 170 countries. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, unusually distinguishes IBM from other companies in the industry.
Over the past 100 years, a lot has changed at IBM, in this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We like to say, “be essential.” We are changing how we craft. How we collaborate. How we analyze. How we engage.
Join the next generation of innovators, inventors and entrepreneurs who are crafting the very way the world works. We want the brightest minds doing work that encourages, in an environment where growth is supported. IBMers get to discover their potential, so they’re inspired to build breakthroughs that help our clients succeed. We’re building teams with dynamic strengths with people who want their ideas to matter. Join us — you’ll be proud to call yourself an IBMer.
Our Culture
IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Business Unit Introduction
IBM Cloud Computing is a one-stop shop which provides all the cloud solutions & cloud tools the industries need. IBM Cloud portfolio includes infrastructure as a service (IaaS), software as a service (SaaS) and platform as a service (PaaS) offered through public, private and hybrid cloud delivery models, in addition to the components that make up those clouds.
IBM Cloud ensures seamless integration into public and private cloud environments. The infrastructure is secure, scalable, and flexible, providing customized enterprise solutions that have made IBM Cloud the Hybrid Cloud Market leader with our market leading IAAS and PAAS Platforms. The IBM Cloud platform is the public cloud offering from IBM providing services to global enterprises. IBM Cloud is the Cloud for Smarter Business, built on Open Technology with Developer Tools and supports solutions by Industry. We run the services and workloads from Watson, Blockchain, Services, Security, and IoT.
Ready to help drive IBM's success in the Cloud market? This is your chance to research and learn new Cloud related technology products and services, as well as to design and implement quick Cloud based prototypes while advancing your career in leading edge technology.
How We’ll Help You Grow
You’ll have access to all the technical and management training courses to become the expert you want to be.
You'll have the opportunity to work with multiple clients.
Your Role And Responsibilities
Who you are:
As a Site Reliability Engineering (SRE) Manager in Storage, you will lead a team of software and system engineers in ensuring reliability, availability, performance, security, and maintainability. You will closely work with the development and other related Release and L2 teams to design, build, and maintain robust, scalable, and highly available cloud infrastructure.
- You will bring a strong engineering focus to the team in preventing incidents, increasing observability, automation frameworks, self-service infrastructure, logging and metrics, and operational reports.
- You will be expected to drive the team to use standard tools for logging, monitoring, event management, notification, Runbook Automation, ChatOps, Root Cause Analysis.
- You will work with Automation Engineers and QA Engineers to ensure seamless delivery of our service offerings.
- Build sufficient expertise in the IBM Cloud control plane (IMS) to create automated monitoring processes
Responsibilities
- Keeping the service up and running or getting it back up and running quickly when failure occurs
- Working closely with internal partners and teams to ensure that our infrastructure meets security, SLA, and performance requirements
- Drive the team in writing, updating, and using documentation, including runbooks/playbooks
- Drive automation efforts including infrastructure needs, testing, failover solutions, failure mitigation, and much more
- Guide the team in debugging complex problems across an entire stack and creating solid solutions
- Persistent testing of application and infrastructure resiliency over a variety of error conditions.
- Partnering with security team and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.
- Develop, communicate, and monitor standard processes to promote the long-term health of sustainability and health of operational development tasks.
- Use metrics and analytics to determine reliability issues and remove them through automation and tooling
- Be an advocate for our customers, providing them self-diagnosing tools to resolve common issues that arise in the field
Required Technical And Professional Expertise
- 7+ yrs of years IT project / delivery management experience.
- A solid understanding of Cloud infrastructure/operations is a must
- Experience in leading teams and working with global teams
- Experience debugging complex problems
- Experience designing, building, and operating large-scale production systems
- Experience with DevOps engineering or SRE
- Experience with standard industry tools for monitoring and observability
- A strong understanding of diverse infrastructure platforms and infrastructure concepts required.
- Must have good experience in Infrastructure Operations automation and IT Service Management with hands on exposure in data center administration, configuration, Incident management and support
- Strong communication skills
Preferred Technical And Professional Experience
- IBM Cloud knowledge
- Solid understanding of best SRE and security practices
- Experience in Software Development Life Cycle, Test Driven Development, Continuous Integration and Continuous Delivery
