Abuse Analyst

Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role And Responsibilities

In this role, you will investigate and resolve reports of malicious, fraudulent, and illegal activity originating from IBM Cloud IP space. By enforcing our Acceptable Use Policy, you will help maintain the reputation and integrity of our network by mitigating abusive activities and eliminating bad actors. Daily efforts include:

• Investigating and validating incoming abuse reports
• Opening incident tickets to notify customers of actionable reports
• Engaging with customers and reporting parties to achieve a timely resolution
• Monitoring open incidents and enforcing resolution timeframes
• Mitigating active threats through application of network controls
• Assisting with escalations from other departments
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

2+ years of experience

• Understanding of SMTP, DNS, HTTP, Network routing, VPN, and other technologies
• Understanding of spam, phishing, fraud, and other behaviors considered to be abusive
• Ability to read and analyze multiple log formats
• Detail-oriented; ability to scrutinize and discern abusive content
• Customer relations & support
  
  

Preferred Technical And Professional Experience

Preferred Professional and Technical Expertise :

• Prior network security experience
• Existing knowledge of anti-fraud and/or anti-abuse techniques
• Basic server administration skills
• Experience with process documentation
• Understanding of Digital Millennium Copyright Act, trademark, intellectual property, Safe Harbor Provisions, GDPR, and other United States federal and international legal precedents

IBM Software means you'll be part of a team that transforms our customer's challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.