UST
Website:
ust.com
Job details:
Role Description
We are looking for an IAM Operations Analyst to support day-to-day Identity and Access Management (IAM) activities across enterprise systems. The role focuses on managing user access, supporting Joiner-Mover-Leaver (JML) processes, and ensuring secure and compliant access management for employees, contractors, and partners.
The ideal candidate should have hands-on experience with Active Directory, Entra ID (Azure AD), and IT service management tools such as ServiceNow.
Key Responsibilities
Identity & Access Management
- Manage user onboarding, transfers, role changes, and offboarding (JML processes)
- Provision, modify, and revoke access to enterprise applications and systems
- Handle access requests based on approved roles and security policies
- Perform urgent access changes and user terminations as required
Directory & Account Administration
- Create, update, disable, and maintain user accounts in Active Directory and Entra ID (Azure AD)
- Manage security groups, distribution lists, and group memberships
- Support administration of privileged, admin, and service accounts
- Assist with account cleanup and identity reconciliation activities
Service & Ticket Management
- Process IAM requests and incidents through ServiceNow or similar ITSM tools
- Ensure requests are completed within SLA timelines
- Maintain accurate documentation and audit-ready records
- Escalate complex issues to IAM Engineering teams when needed
Compliance & Audit Support
- Support access reviews, certifications, and audit activities
- Ensure access follows least-privilege and security best practices
- Adhere to IAM policies, standards, and operational procedures
Continuous Improvement
- Follow IAM SOPs, runbooks, and operational processes
- Identify opportunities for process improvements and automation
- Contribute to documentation and knowledge management
Required Skills & Experience
- 2–5 years of experience in IAM Operations, Access Management, or IT Operations
- Hands-on experience with Active Directory and Entra ID (Azure AD)
- Understanding of Joiner-Mover-Leaver (JML) processes
- Experience with ServiceNow or similar ITSM tools
- Knowledge of access control, RBAC, and least-privilege concepts
Preferred Qualifications
- Exposure to IAM/Governance tools such as SailPoint
- Experience supporting audits, compliance, or access reviews
- Experience working in regulated industries such as healthcare or financial services
Key Competencies
- Strong attention to detail and operational discipline
- Good communication and collaboration skills
- Ability to handle sensitive information with confidentiality
- Flexible to support global teams or shift-based operations
Skills
- Identity & Access Management (IAM)
- Access Management / Access Control
- Privileged Access Management (PAM)
- Active Directory
- Entra ID (Azure AD)
- ServiceNow
- RBAC & Least Privilege
Skills
IAM, JML, Azure AD, Access management / Access control, Privileged Access Management
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