NMS Consultant
Website:
nmsconsultant.com
Job details:
Role Summary:
We are looking for an experienced engineer to support and manage Single Sign-On (SSO), authentication services, and enterprise identity infrastructure. This role will be responsible for ensuring secure and seamless access to enterprise applications through centralized identity and access management (IAM), covering user authentication, SSO integration(OKTA), and full account lifecycle operations.
Key Responsibilities:
L3 Support Responsibilities:
Perform advanced troubleshooting and resolution of recurring or escalated issues in:
o Okta SSO flows, user/app assignments, group policies
o Azure AD / On-Prem AD user or group management
o Group Directory access workflows and synchronization
Coordinate with application owners for escalations and resolution of complex issues
Lead complex troubleshooting and root cause analysis.
Handle full account lifecycle management (provisioning, deprovisioning, role changes), in coordination with HR and security systems
Log, classify, and triage incidents or service requests in the ITSM tool (e.g., ServiceNow/JIRA).
Document issue resolution, workarounds, and knowledge base articles.
Functional Skills/Competencies:
5 years of experience in L2–L3 IT Support roles, preferably in a global/multinational setup.
Strong understanding of Identity and Access Management concepts.
Hands-on experience with IAM tools, that is, Okta, Azure AD, etc.
Proficient in user lifecycle management (provisioning/de-provisioning).
Knowledge of authentication protocols (SAML, OAuth, OpenID Connect).
Familiarity with directory services (Active Directory, LDAP).
Ability to troubleshoot IAM issues across platforms and applications.
Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
Ability to interpret logs and security events for access issues.
Strong documentation and process adherence capabilities.
Good communication and stakeholder coordination skills.
Ability to work in ITIL-based support environments (incident, change, problem).
Knowledge of API integrations for identity platforms.
Key Performance Indicators:
Incident and Request Management
Behavioral Skills/Competencies:
• Good team player
• Possess a positive and learning attitude
• Good problem-solving skills
• Strong communication skills with the ability to interact with stakeholders at all levels
•Sense of Ownership, Priorities, and Autonomous
Qualificaton:
• Bachelor’s degree in Information Technology, Computer Science, or equivalent.
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