%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cstrong%3EWho We Are%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EThrough our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EWe provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cstrong%3EWe Take Care of Our People%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EAlong with competitive pay, as an employee of HCA, you are eligible for:%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l3 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EMedical, dental, and vision plans with no-cost and low-cost options%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l3 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EAnnual employer HSA contribution%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l3 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E401(k) matching and immediate vesting%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l3 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EVehicle purchase and lease discounts, plus monthly vehicle allowances by job level:%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l3 level2 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EAssociate / Sr. Associate: %24350%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l3 level2 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EManager / Sr. Manager: %24600%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l3 level2 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EDirector: %24800%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l3 level2 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EExecutive Director: %24900%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l3 level2 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:%26quot;Courier New%26quot;;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EVP or Above: %241,000%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l3 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E100% employer-paid life and disability insurance%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l3 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3ENo-cost health and wellbeing programs, including a gym benefit%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l3 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3ESix weeks of paid parental leave%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l3 level1 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EPaid Volunteer Time Off, plus a company donation to a charity of your choice%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cstrong%3EWhat to Expect%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;margin-top:0in;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EThe Sr. Manager, Digital Product Manager (Customer Service Platform) owns the end-to-end strategy, roadmap, and business outcomes for HCA’s customer service CRM platform. This role is accountable for defining the product vision, translating customer and business needs into scalable solutions, and ensuring measurable impact cross the customer lifecycle and associated workflows. This role operates at the intersection of customer experience, data, and technology, partnering across CX Digital, Operations, Analytics, and Technology to deliver outcomes that improve customer engagement.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:8.0pt;mso-add-space:auto;mso-margin-bottom-alt:8.0pt;mso-margin-top-alt:0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cstrong%3EWhat You Will Do%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l6 level1 lfo2;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E1.%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EProduct %26amp; Experience Strategy:%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l7 level1 lfo3;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EOwn the product vision and ensure long-term product strategy is aligned to enterprise goals.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l7 level1 lfo3;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3ETranslate customer journeys, pain points, and behavioral insights into proactive customer engagement and product opportunities.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l7 level1 lfo3;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EDefine multi-year roadmaps for capabilities, automation, personalization, and engagement.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l7 level1 lfo3;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EAct as the connective tissue across business, technology, and operations areas.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l6 level1 lfo2;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E2.%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EProduct Ownership of Capabilities %26amp; Platforms:%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l4 level1 lfo4;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EServe as product owner for HCA’s CRM%3C/span%3E%3Cspan style=%22color:red;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E %3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3Eplatform.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l4 level1 lfo4;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EDefine requirements, user stories, and data needs.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l4 level1 lfo4;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EPartner with Technology, Data and Digital teams to ensure scalable, reliable delivery.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l4 level1 lfo4;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EFacilitate prioritization, alignment, and decision making forums.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l6 level1 lfo2;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E3.%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EProgram and Feature Development:%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l5 level1 lfo5;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3ELead the design and launch of high-impact customer engagement programs or features.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l5 level1 lfo5;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EEnsure each initiative has a clear purpose, success metrics, and expected outcomes.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l6 level1 lfo2;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E4.%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EProduct Backlog Management:%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l0 level1 lfo6;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3ECreate, refine, and maintain a product backlog of epics, user stories, and tasks.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l0 level1 lfo6;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EContinuously prioritize backlog items based on business value, technical feasibility and strategic alignment.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l0 level1 lfo6;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EConduct backlog grooming sessions and ensure development teams always have a clear set of priorities.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l6 level1 lfo2;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E5.%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EData-Driven Optimization %26amp; Measurement:%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l1 level1 lfo7;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EDefine KPIs and success metrics tied to customer or operational outcomes.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-layout-grid-align:none;mso-list:l1 level1 lfo7;text-align:justify;text-autospace:none;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3ELeverage analytics, experimentation, and insights to refine product performance.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;mso-add-space:auto;mso-list:l1 level1 lfo7;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family:Symbol;mso-fareast-font-family:Symbol;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3EPartner with Data %26amp; Analytics to build dashboards, track impact, and inform future roadmap decisions.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-list:l6 level1 lfo2;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E6.%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family:Arial;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ELead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.%3C/span%3E%3C/p%3E
What You Will Bring
· Minimum 8 years progressive experience in a product, customer or dealer experience environment, with a focus on digital platforms including 3-5 years in a Product Manager role (preferably in the CRM or customer service domain.
· Minimum 3 years supervisory experience.
· Proven experience owning strategy and outcomes, designing and optimizing engagement or lifecycle programs across customer experiences
· Experience working in a product-based organization and Agile/Scrum environment.
· Bachelor’s degree in Business Administration, Marketing, Computer Science, or related field.
· MBA or relevant advanced degree a plus.
· Certified Scrum Product Owner (CSPO) or equivalent Agile certification preferred.
· Salesforce certifications (such as Salesforce Administrator or Service Cloud Consultant) preferred
· Demonstrates leadership skills with excellent verbal and written communication abilities to engage both technical and non-technical stakeholders.
· Proven ability to drive teams and clearly articulate a product vision.
· Deep understanding of CRM systems and customer service processes
· Strong knowledge of Salesforce Service Cloud capabilities and familiarity with legal CRM platforms
· Able to guide technical teams by understanding platform features and limitations.
· Proven ability to plan and manage complex projects.
· Skilled in Agile methodologies (Scrum/Kanban), including writing user stories, defining acceptance criteria, and prioritizing backlog items.
· Experience using project management and collaboration tools (e.g., JIRA, Azure DevOps) to track progress and communicate milestones.
· Strong strategic thinking to align product development with business goals.
· Strong stakeholder management capabilities in a matrixed environment.
· Ability to successfully manage, train, develop and mentor direct reports.
· Strong written and verbal communication skills including ability to present to leadership.
· Excellent problem-solving and analytical skills to make data-driven decisions on features and enhancements.
· Capable of balancing short-term deliverables with long-term product strategy.
· Experience driving organizational change and user adoption for new technology solutions.
· Highly adaptable and flexible in managing priorities within fast-paced, dynamic environments.
· Ability to adjust priorities to respond to shifting business needs while maintaining focus on delivering value.
· Proven track record of building strong partnerships and collaborating effectively with cross-functional teams, developers, UX designers, QA, and third- party vendors or consultants, to achieve shared objectives.
· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Work Environment
Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.