%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3E%3Cstrong%3EWho We Are%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EThrough our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.%3Cspan%3E%26nbsp; %3C/span%3EWe provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3E%3Cstrong%3EWe Take Care of Our People%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EAlong with competitive pay, as an employee of HCA, you are eligible for:%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EMedical, dental, and vision plans with no-cost and low-cost options%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EAnnual employer HSA contribution%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3E401(k) matching and immediate vesting%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EVehicle purchase and lease discounts, plus monthly vehicle allowances by job level:%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 0.75in;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10pt;%22%3E%3Cspan%3Eo%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EAssociate / Sr. Associate: %24350%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 0.75in;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10pt;%22%3E%3Cspan%3Eo%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EManager / Sr. Manager: %24600%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 0.75in;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10pt;%22%3E%3Cspan%3Eo%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EDirector: %24800%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 0.75in;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10pt;%22%3E%3Cspan%3Eo%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EExecutive Director: %24900%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 0.75in;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:%26quot;Courier New%26quot;;font-size:10pt;%22%3E%3Cspan%3Eo%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EVP or Above: %241,000%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3E100% employer-paid life and disability insurance%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3ENo-cost health and wellbeing programs, including a gym benefit%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3ESix weeks of paid parental leave%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EPaid Volunteer Time Off, plus a company donation to a charity of your choice%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3E%3Cstrong%3EWhat to Expect%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EThe Recovery Associate is primarily responsible for collecting and servicing end of term and charged off accounts via inbound/outbound calls to consumers to collect on balances while performing various support functions. This role will manage multiple queues consisting of end of term accounts as well as retail and lease deficiency and secured charge off accounts involving researching, negotiating and effectively resolving higher-risk balances.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0in 0px;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:0px 0px 8pt;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3E%3Cstrong%3EWhat You Will Do%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3E%3Cspan%3E1.%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAccount Recovery Activity%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 80px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3ECollect and service end of term and charged off accounts via inbound/outbound consumer calls to collect on charged off balances.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 80px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EProperly document the collection effort and update customer information in the system of record.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 80px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EManage multiple ends of term and charged-off account queues including deficiency, secured matured, PPA, Dismissed Bankruptcies, insurance deficiencies, small balance and various others.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 80px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3ENegotiate terms to maximize recoveries on accounts worked.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 80px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EEffectively resolve higher-risk balances.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 80px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EMeet or exceed collection, productivity and quality objectives while complying with internal policies and procedures.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 40px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3E%3Cspan%3E2.%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3ERepossession Activity%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 80px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EIdentify and track accounts requiring repossession.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in 80px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EAssign and follow through on out-for-repossession vehicles.%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:normal;margin:0in 0in 0in 80px;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:Symbol;font-size:10pt;%22%3E%3Cspan%3E·%3C/span%3E%3Cspan style=%22font:7pt %26quot;Times New Roman%26quot;;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Arial, sans-serif;font-size:10pt;%22%3EUtilize various means of sip tracing to locate consumer’s contactable phone numbers and/or locate collateral.%3C/span%3E%3C/p%3E
What You Will Bring
· Minimum 2-4 years related experience in a call center performing Collections, Servicing, Credit or Funding roles.
· High school graduate or GED equivalent
· Bachelor’s degree or equivalent work experience preferred.
· Excellent time management planning, organizational and prioritization skills.
· Proven ability to effectively communicate with consumers to provide clear explanation around balances and contractual obligations.
· Proficient with Microsoft office including intermediate level with Excel.
· Ability to learn and quickly adapt to multiple vendor account software and databases.
· Proven ability to multi-task, pay close attention to detail, and ability to work in fast paced environment.
· Demonstrated negotiation skills to work with consumers to collect the full balance on charge off accounts or make appropriate arrangements to maximize recoveries.
· Proven track record with delivering seamless customer experiences.
· Ability to thrive in a performance coaching environment.
Work Environment
Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.